“Prompt connection to Sam, who was very helpful and clearly had and read all the information available to him. Helpful feedback about the procedure to solve my problem with estimated timescales.
And he even told me how to change the music on hold (thank goodness!)”
“I have just changed to Octopus Energy and I am already very impressed by there customer service. I was in contact with Nia who was very helpful and always a quick response.”
“As ever Octopus's customer service was superb. Niall clearly explained how and when my variable DD would come out and when I would be notified. He also explained, due to the amount of credit I have built up, that I should get a bill in Dec and poss Jan. He even promised not to tell my husband about the errrr extra cash I may have! Thanks Octopus for being helpful and flexible around the festive time”
“Just signed up to renew a 12 month fixed price gas tariff and remain a very happy Octopus Go EV tariff user. Telephone advisor answered quickly with no multiple options on the key pad to navigate. Continued excellent customer service from the best energy company ever!”
“I called to give my meter readings so I can also receive an update on my usage and forthcoming bill.
Speaking direct with Leila H enabled me to do that.
She was polite and helpful and understood why I preferred not to use the automated service.
I have a vulnerability following illness and prefer to speak in person.
Iain.”
“Thank you Felicity for finally resolving this issue that has gone on for over 2 years. I cannot thank you enough for your hard work and for persevering with this to the end. It is so appreciated.
Kindest regards
Teresa.”
“Issue with sending in metre readings so called for help. Call answered quickly as usual, spoke to Caris who was excellent and reassured me that it was an issue at their end and not mine and promptly updated my readings for me accordingly. One of the reasons why I stay with Octopus, excellent customer service!”
