“Nothing less than incredible service always since being a customer 6 years ago. Especially the last six months dealing with a "dead" meter. Mark, the customer liaison officer, has been highly professional, has dealt efficiently and promptly with all the issues that we have had to deal with. He has been knowledgeable, courteous, kind and caring and nothing was too much trouble to deal with. His commitment to sorting out a problem that was originally ignored has been nothing less than exemplary. We cannot praise his customer relations skills enough.”
“excellent customer service honestly. Emailed them and they responded in 2 minutes saying I had to call them. Called them and in 2 minutes issue was resolved. No clue about if the prices are good or anything else, but the less time out of my day listening to music on a phone call the happier I am with my provider.”
“Octopus answer the phone!!! You have excellent customer service.. very polite & helpful.. This is incredibly important in todays fast world..That is why i changed to Octopuss..I feel reassured and safe.
Thank you …Caroline Lee”
“All my questions were answered professionally and to my satisfaction. Gemma was very polite and friendly which put me at ease. My request to increase my direct debit was done and renewal of my fixed energy price was confirmed verbally and as promised my email”
“Delighted with your help to get us on the correct tariff Lorcan. You were patient,courteous and knowledgeable. Octopus has treated us well and we will recommend your company.
Ruth and Iain Laing”
“Tayla fixed our problem that had been ongoing for a few months.
S/he took ownership of the problem that our new smart meter was not sending information to Octopus and sorted this out within a couple of weeks.
I’m really grateful for how she kept me updated on progress and ultimately ensured the meter is working properly.”
“I have phoned Octopus several times over my time with this supplier. As always there has been a helpful voice , in this instance it was George answering my questions which I put to him. I am well retired and I never got this with any of other companies I have been with . They are equal in price and run a great company you can see exactly where you’re at online, i would recommend this company .”
