“Toni was very helpful when I phoned yesterday regarding a cheaper tariff. She explained that I would have to pay a cancellation fee to change so decided against it. On reading an email from Martin Lewis he said that if already an Octopus company you would not have to pay a cancellation fee so someone should inform him that he is giving out wrong advice.”
“I phoned Octopus energy today I was lucky enough to speak to Garima Kumer I had a lot of different questions to ask I found that the lady was so very helpful and excellent service . Thank you so much”
“Jay Bradbury helped me with my request regarding my payments and a refund.
He was very helpful, polite and professional - thanks Jay you’re a bonus for Octopus!”
“Any interaction I have ever had with Octopus Customer Service has been positive and this latest one with Carys was no exception. She answered my query efficiently and promptly. Octopus has supplied both my gas and electricity for a number of years now and its excellent customer service is one of the main reasons I stay with the Company.”
“I called today with question that I wasn’t sure I would get answers for and I was lucky enough to have spoken to Pete S, who was so very kind and helpful and made me feel that my questions were not silly. It’s a phone call like that makes me want to stay a loyal customer with octopus.”
“I rang to inform you of my husbands death and as he had dealt with everything I needed support. Niamh has been absolutely wonderful, her kindness and time explaining things and getting everything organised for me has certainly reduced my stress. The energy bill is the biggest we have at home and I was worried about losing the fix my husband had arranged however everything was explained and I now feel more comfortable. I also know that should I need anything else that Niamh is only a phone call or email away. I will certainly continue to recommend Octopus.”
“I SPOKE TO JESSICA TODAY 2nd OCTOBER, SHE WAS VERY POLITE AND ANSWERED ALL MY QUESTIONS PROFFESIONALY... HER CUSTOMER SERVICE WAS 10/10, MANY THANKS FOR YOUR TIME JESSICA... TAKECARE ALLAN.”
“I sent over an email and it was replied to promptly by Lauryn, who went above and beyond with my query. Lauryn's customer care skills are second to none again thank you.”
“My query was handled very quickly and in a very courteous and professional manner by Garima Kumar which left me feeling confident that I had made the right choice switching to Octopus Energy.”
“Apart from the escalating costs of Gas and Electricity I’m very happy with Octopus! I spoke to Pete yesterday regarding increasing my direct debit who was very helpful and pleasant!”
“Apart from the escalating costs of Gas and Electricity I’m very happy with Octopus! I spoke to Pete yesterday regarding increasing my direct debit who was very helpful and pleasant!”
“Apart from the escalating costs of Gas and Electricity I’m very happy with Octopus! I spoke to Pete yesterday regarding increasing my direct debit who was very helpful and pleasant!”
