“I called Octopus yesterday morning & spoke to Sammy. She patiently listed to my reason for calling, arranged for a date for a new smart meter to be installed and answered carefully & clearly my questions. She explained that she would send me additional information to apply for my Smart Export Guarantee and it arrived in my my inbox within a few minutes of finishing the call. She also reminded me to call back again if I had any issues with completing the application. Fantastic service. Thanks Sammy.”
“Jay Bradbury was excellent. He was very patient as I shared my concerns about different Octopus flux or Octopus Intelligent flux. I discussed the fact that I have a Tesla power wall and solar panels. Jay suggested that there were options and he suggested Intelligent flux because that would make my life easier. I tried talking with Tesla and it all sounded too much. So I have chosen to do Octopus flex because Octopus will provide me with the most efficient service in terms of import and export. I am planning now to try to complete my Octopus Intelligent Flux.
Jay helped me to make this decision as I didn't want to have to deal with import and export info. He also suggested that I might possibly need SMETs 2, but felt that the previous SMET should be OK, biut if needed this operation would be quite simple..”
“Fantastic customer service from Thomas today.
He was very helpful, informative about options and explained everything clearly.
Thank you for taking the time to listen and explain everything so well.”
“You (Jamie-Leigh) failed to respond to the specific questions in my email and simply wrote a standard generic response! Wasting my time so i have to write another email and hope this gets responded to!”
“I called today to arrange a new connection. I’m a new customer to Octopus. Emily was great, she had a friendly and patient way & explained everything fully and answered questions efficiently. 5 star service ! Thank you.”
“I contacted octopus energy about my new contract and spoke to a very pleasant lady who has been very helpful she helped with everything I asked for excellent service”
“Spoke to Becca today about changing to Octopus, she was extremely helpful. Not worth moving from my supplier at the moment as there are exit fees, however will consider in future as the customer experience was excellent.”
