“Spoke to Jacob today. Agreed a new fixed term from 1st Nov
Also applied for warm home discount.
Very helpful and explained all the information that I asked. Excellent service very happy”
“Joe was extremely polite and helpful, which is refreshing to see in a company today. I appreciated that he assured me he would monitor my account for resolution.”
“Octopus have helped me so much, its brought glimmers of hope & light to me again with how I see humanity & the world.
Massive bonus that there's no issues with language/communication barriers which has enabled me to be honest about my situation & what im needing help with, and girl did Octopus support me, specifically these lovely ladies Lucy, Vee & Abbie. They held space, listened, showed compassion & kindness, went above & beyond to offer advice, talk me through what I didn't understand & offer me support for other areas of life's aside from energy supply. I wouldnt want to be with any other energy supplier, the peoples friendly Octopus all the way x”
“Quick and efficient and ease of contact , spoke to a lady called Emerly who understood and noted my request without question , she delt with my call very professionly and in a nice welcoming manner 10 out of 10 Emerly”
“Had a great experience speaking to Sam about a small problem regarding my meter readings. He was very friendly and happy to help. I won’t dread speaking to this company again”
“A big thank you to Lauryn who helped me change my Gas and Electricity tariff yesterday. She went through the options with me, listened to what I wanted, explained everything clearly and didn’t make me feel rushed. She also answered questions about having a smart meter, getting Octopus rewards such as free coffee’s etc and explained how energy can be much cheaper during certain times of the day. She was very patient and professional. If only all companies employed customer service staff like Lauryn at Octopus there would be a lot more satisfied customers.”
