“Delighted with your help to get us on the correct tariff Lorcan. You were patient,courteous and knowledgeable. Octopus has treated us well and we will recommend your company.
Ruth and Iain Laing”
“Tayla fixed our problem that had been ongoing for a few months.
S/he took ownership of the problem that our new smart meter was not sending information to Octopus and sorted this out within a couple of weeks.
I’m really grateful for how she kept me updated on progress and ultimately ensured the meter is working properly.”
“I have phoned Octopus several times over my time with this supplier. As always there has been a helpful voice , in this instance it was George answering my questions which I put to him. I am well retired and I never got this with any of other companies I have been with . They are equal in price and run a great company you can see exactly where you’re at online, i would recommend this company .”
“Support from Emily was fantastic. Not just because of the resolution but mainly her dedication. She stuck with the issue from the beginning and was very kind and understanding of the situation. In the end she got everything resolved.”
“Beth was very helpful and answered all my questions about changing my tariff, even working out a calculation for me. Thank you. I have changed to a new 12 month fixed tariff.”
“Lucy was a joy to talk to she shorted everything out for me explained the tariffs didn’t rush me listened to my worries about adding credit to my account to cover colder months added me onto the best fixed tariff and was so kind and thoughtful big ty Lucy”
“Renu wa so kind and helpful to me today in helping me to change to a better account. She explained things so well.
I hope going forward things will be better financially for me because of this information.
I had been worrying about changing my account all night long and she lifted my concerns and I feel so much better now. Thank you Octopus.”
“Call answered very quickly, even though automated at first, I wasn’t kept waiting long or forced to jump over several hurdles before talking to a representative. Renu dealt with and resolved my issue effectively, was very pleasant and most helpful, a credit to Octopus Energy. Thank you.”
“I requessted a refund from my account and to keep my monthly payments at the same amount and not reduce as was suggested.
I spoke to Emily F who was extremely helpful and very polite. She handled my request professionly and to my satisfaction.
Regards
John Carrington”
“I spoke today with Sammy to arrange a new energy supply for my new property. Sammy was helpful, polite and professional and I would be happy to deal with her again.”
