“I had a great experience with the Carys. The representative was very accommodating, punctual, and friendly throughout our interaction. Carys took the time to understand my concern and provided a clear, timely solution. I really appreciate the professionalism and positive attitude it made the whole process smooth and pleasant.”
“Customer service (Carys) was above all friendly and courteous. Though my query was relatively easy to resolve (adding someone to my account), she responded within fairly quickly to my follow-up questions and gave clear direction on the information I needed to provide Octopus with. All in all, no complaints.”
“As before, Lauryn excels in providing prompt replies and answers to enquiries. She previously helped me acquire an electric blanket which was delivered within a few days.
Her service is second to none in the utility services sector.”
“The young man i spoke to on the phone today, not only helped me with my enquiry, he explained what he could do to help resolve the problem. He was cheerful and polite, and very helpful.”
“Today I went onto my Octopus account to arrange them to take over the supply of services at my new property when I move in on 28th November, that request was cocked up as they only requested to take over electricity and provided the wrong date prior to my ownership which caused the request to be rejected.
Despite calling customer services to identify their errors and insisting they get it sorted I have now received an email asking for a photograph of the Electricity meter in the house I won’t own or occupy until the 28th. This was what I have been asked .. Your current supplier has let us know they've cancelled your electricity switch because they suspect we have the details for the wrong meter. This isn't unusual, but we can typically clear it up fairly quickly.
Incredibly they (Octopus) are my current supplier
The unbelievable ineptitude and stupidity is mind blowing and I can’t recommend anyone use October.
Mistakes followed by mistakes
Time for me to move to another supplier.”
“There were two problems: the original meter readings had been swapped and were therefore incorrect. The second problem was that you have several times asked me to swop my meter for a modern one. This I was happy to do but the original booking made for 4 November to with your remote control system did not happen! Attempts to rebook failed twice
You will understand that I was not a happy bunny. Garima Kumar handled her rather crusty client with understanding, care and professional efficiency. She corrected the problems and I am very happy indeed to thank her for her help.”
“Nothing ever seems to be a problem, I've written to them over the years with little queries, big problems and questions and everytime get excellent customer service help, your team are amazing. Thank you. 10 out of 10 for everything you've done for me. I will fully reccomend you to everyone I know. Today I was emailing with Waverley, please pass on my thanks.”
“Great customer service and so easy to contact without spending too much of your time. I requested a refund on part of my credit. Dealt with swiftly and no issues, thanks.”
“Answered the call quickly which was good because the music on hold was ghastly. Lesley was very helpful. Just a pity octopus tariff offer is not very competitive.”
“English-speaking agents, laugh at my jokes and make me laugh — a great way to start the morning. Hearing an English-speaking lass at the other end makes me smile because I live in an English-speaking country.”
