“Dexter from Customer Services has been brilliant today in helping me with the challenges of setting up my mother’s new electricity account! He was reassuring about how to resolve the problem and best of all - sent me an email so I don’t have to start again explaining things to a new advisor on the phone 🌟🌟🌟🌟🌟”
“Just spoke with Joshua to switch over to Octopus upon moving to a new flat. He was friendly and made things very clear. Made me feel confident in the process. Thanks!”
“Nat helped me greatly, by locking me into a lower priced tarrif for another year, superb experience, handled my request with ease, perfect thank, happy to stay for another year coming!”
“After trying to resolve an unwanted energy switch to a different company via a moving company Octopus and Zaid helped explain the issues we are facing and has gone out of his way to get our energy switched over to themselves, customer service is top notch and so is the wait times on the phone, I have barely spent anytime on hold or waiting for an advisor!”
“Spoke with a very pleasant lady called Beth who helped me to transfer my gas account over from EDF. She was very helpful and had the answers to my questions and queries.
She was a pleasure to talk with.”
“They wanted to increase my payments to an amount I couldn't afford so I phoned customer service and spoke to a lovely guy who was understanding and decreased it to an amount I could comfortably do. He explained everything clearly and it was no hassle or headache, he did it straight away! 😊👍”
“Good morning. Was talking yesterday with Uzair, very polite, helpful Octopus customer service stuff member. Switched for Octopus energy. All the information i have been given, simply clear and and easy to understand. Thank you very much.”
“My interaction with Thomas was easy and effortless and could be classed as superb.congratulations to octopus energy for having good customer service people.”
“Sam was immediately responsive to my queries and also arranged a smart meter installation for exactly when it worked for us. He is an asset to your company.”
“No nonsense handling on phone of switch from frustrating chaotic OVO to Octopus. Greg Jackson knew what I needed and whole exercise was completed in short time - incl flexible direct debit and covering 3 accounts.”
“I recently made a terror error in my octopus account , but was SO LUCKY to be helped by Sammy . She went to great lengths to sort out my mistake and has put things right for me. I am eternally grateful to her as the mistake involved money which as we are pensioners in our 70s and 80s and this money which we find difficult to lose.
Thank you Sammy I am eternally grateful for all your help.
Kind regards Christine xx”
“Uzair helped me easily set up a brand new octopus account and was thorough with details/descriptions of any questions I had. Very clear and very helpful”
“I have been struggling with OVO
And Kai put my mind at rest and helped me to switch.
I really appreciated his help as I felt quite stressed.
Thankyou very much
Joy”
“Dexter was extremely helpful in setting up my account after I was unable to set it up on-line. He was friendly and professional and a pleasure to talk to.”
