“I spoke with Sammy today at the Octopus Energy team. She was so helpful, friendly and very quick to agree to my request and adjusted my monthly D.D. to the agreed appropriate amount.
I think Sammy is a great credit to the company, and I was most impressed by her general telephone manner and her ability to put me at ease, taking time to ensure I understood the situation going forward, offering me help at any time.
Thank you, Malcolm Law.”
“I spoke with Jamie-Leigh who was patient with me as I explained my situation. I felt I was being treated with care and professionalism, as an individual and not just answered with scripted responses.
She went beyond what I have previously been used to from other companies and was able to provide a solution.
Thank you Jamie-Leigh, and thank you Octopus Energy for employing such a brilliant person.”
“Octopus truly do have great customer service. Was anticipating a long wait to get through but was answered withing a couple of minutes.
Spoke to Zaid who was super friendly, upbeat and had a great telephone manner. Zaid was very helpful and informative and certainly epitomises the Octopus customer service mentality. Zaid mentioned towards the end of the call he was new in his role which surprised me as I never would have guessed judging by the conversation I just had with him. Testament to Zaid and the Octopus team who train thier new staff!”
“Areeba was incredibly helpful when switching to octopus energy. She was efficient and clear about all information. She was very patient with me as I gathered all my information and informed us about a referral bonus which was a nice touch.
Overall very happy with the service and feel confident joining as an octopus energy customer.
Thank you Areeba”
“Always helpful on the phone. You get to speak to someone who takes the time to sort out the issue.
Only four stars this time, as I received confusing advice in a trail of emails - it took two phone calls to get things cleared up.”
“I had emailed to request my direct debit date to be changed, Jo had contacted me straight away to let me know that it had been done. Very happy with the service”
“I was looking to switch and one simple phone call got me sorted quickly with a very competitive green tariff and payment for my solar panel surplus. Alex, the customer service advisor was very friendly, knowledgeable and efficient.”
“phoned this morning to ask about my account balance. spoke to a lovely young lady called sudra c. made a nice change to phone a company and actually speak to someone who had a happy personality, instead of the usual grunting down the phone. she explained everything clearly to me and actually lifted my mood up. thank you sudra for brightening my day. and thank you octopus.”
