“Apart from the escalating costs of Gas and Electricity I’m very happy with Octopus! I spoke to Pete yesterday regarding increasing my direct debit who was very helpful and pleasant!”
“The second time calling Octopus in the past 6 months and again received excellent service. Hussein Answered my call and helped me quickly and efficiently and was very polite and understanding. Octopus is one of the best companies I’ve ever used for customer service.”
“Once again customer service was fantastic. Vic change my gas tariff to tracker instantly for me as I couldn't find the link online. Also my home mini has disconnected itself from the system and she has reported it for reconnection to the correct department. No complaints whatsoever with Octopus energy.”
“I replied to an Octopus email with an enquiry. I was so impressed with the prompt reply from Lauryn, who was very personable and efficiently dealt with my enquiry.
She was amazing and reassured me that my enquiry had been actioned. She made me realise I am a valued Octopus customer. If that wasn't enough she offered to help with any further enquiries. I.hope hope that any further enquiries I have regarding my Octopus account that i will gave yhe pleasure of reaching put to Lauryn. Thanks Lauryn you are a 🌟”
“Beth was amazing and super helpful today when I called trying to get some guidance/clarification. She answered all my questions with ease and confidence and I was extremely pleased with that. She contributed to me having a truly wonderful day even though there was no sunshine outside.
Keep up the great job Beth!”
“100% I just wanna call it a really special employee Jay Bradbury to help satisfy a really complicated issue around billing! His knowledge of the system and where to get answers was very clear and I’m gonna recommend him more as asset for people like him to make the experience super breezy”
“Just switched into Octopus. I have EV and was navigating through to add car.
Response was quick and knew all aspects of the admittedly complicated process”
“Tried to change tariffs on the app but it went to an error dead-end. Phoned up and was answered by Joe who gave me an exemplary service, great communication skills and carefully and in detail took me through all the stages. Thank you!”
“Called and spoke to Leila H, she was very professional, helpful and informative. Advised me about the cheaper Octopus 12 month tariff which I have switched to, processed my request for a balance refund and change to a variable direct debit. Excellent 5 star service thank you Leila.
Mr Umarji”
“Called today to check if I'm still on the best rates for me .... After discussing it I think I am.
I've been happy with my summer costings so as long as I don't go mad this winter it could be bearable. Let's hope so 🤞🏻”
