“We received friendly and professional help from Tayla. She knows her product and all questions were answered promptly and efficiently.
Very competitive unit and daily charges.
Thoroughly recommend Octopus Energy.”
“Very quick response from Carys and my issue resolved instantly especially in view of our current difficulties following an ongoing insurance claim. I was pleased that my issue was considered sympathetically which many large companies do not do unfortunately.”
“My call was answered promptly by Sammy and she was so helpful and dealt with my query perfectly. Other organisations could learn from you how to deal with customers. Thank you.”
“I called Octopus as I had a decent amount of credit, I only wanted to take some of it as we would probably use it in the winter. Jacob made it so quick and easy to get my refund. A job I was dreading as I thought I might be on the phone for ages was so simple. Thank you”
“Sammy was brilliant. I called to switch my electricity supply to Octopus Energy, following my previous provider entering administration. The request took only two minutes to complete over the phone, and Sammy processed the switch immediately; it will take effect in just two days. Sammy also provided a helpful, high-level overview of potential tariff fine-tuning and billing options that could further benefit me once the switch is complete. It was wonderful to have a real person answer the phone within minutes and complete the request so quickly and with such a friendly, customer-focused attitude.”
“I rang today to explain about our house move . Only waited about 30 seconds then terry s answered the phone , couldn't believe how quick it was ..once I explained our situation ( a little complicated) terry s made all the adjustments and set up another account for us so the transaction would go smoothly . Terry even told me about a better tariff for our gas and sorted that for us ..first class service . Can't recommend highly enough..”
“Landlord was insisting on updating a final bill for a .5kWh difference in estimate. Niall very kindly updated using a new reading, and saved us both time by ignoring the 10p charge. Very professional interaction.”
“Renu at Octopus has carefully gone through the processes for me that are needed to get my new solar panels registered with Octopus. I’ve really struggled as I’m registered with severe sight loss and just couldn’t find the sections needed. It would help to have that more clearly labelled as there’s a lot of toing and froing there dependent on whether you’re trying to register solar panels or heat pumps. But Renu has made up for all that with her patience and empathy.”
“Absolutely abysmal customer Service!!! Octopus customer service STINKS!
I have had a problem with Octopus Intelligent Go since I joined it a month ago. They promise me a call back and DON'T BOTHER! I have waited 8 times now for a callback and when you ring and ask why they haven't called you they put you on hold and leave the call running to make you give up! Why? Because there is no-one in Octopus 'intelligent' enough!
I am reporting them to OFGEM!”
“Lucy was extremely helpful in explaining the tariffs to me (I am a new customer), and she also provided me with the contact number to ring to see if I qualify for the wamer homes discount.”
