“Vic is a credit to octopus energy. Great customer service and you knew exactly what was needed.
Also keep answering the calls as quick as you do because this is what sets you apart from the others.”
“Great customer support, Libby explained everything I needed to know in detail, made it easy to sort gas and electricity for my new property and answered all queries I had with sincerity
Thank you”
“Id heard a lot about their customer service but it really is night and day to the legacy providers. Straightforward, no fuss, quickly sorted issues. Way better”
“Phone answered without us delay.
Responder got to my account easily using the responses I gave to her queries.
She listened … took the time to explain my concerns.
Issue resolved going forward.
All took less than ten minutes.
Thank you for a good experience. Will recommend you.”
“Excellent initial contact with Radika from Octopus. Answered all my questions! Her listening was first rate, which is often not the case when dealing with many 'big' companies. Appreciated. And now believing the change over will go smoothly, as promised.”
“After 4 months of phone calls and email I finally managed to get the matter resolved and that was thanks to Niall your customer service representative. He was calm, empathetic, patient and understanding. He had a great attitude and I cannot thank him enough for sorting it all out efficiently and quickly.”
“Octopus are by far the best in customer service any questions or requests via email are dealt with more or less straight away.
Just to add a special thank you to Jay👍”
“Had problem with smart meter not sending data, awaiting Hypervolt I stallation and was unable to change tariff to IO Go. Hazel acknowledged all the steps and directed me through troubleshooting steps that actually worked (unlike 2 other agents I spoke with before).
Thank you Hazel 🐱”
“It’s mine and my partners first flat together so this is all fairly new to us! Aadam was massively helpful in guiding us through the process and providing us with different options best suited for us making us feel really comfortable with choosing Octopus. He was super friendly in general (wishing me luck with my dissertation, general chit chat) which made us feel like we weren’t just on a sales call where they are just trying to push their service. Amazing customer service by Aadam!”
