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Octopus energy Reviews

4.4 Rating 9,642 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
I am a 80 year old pensioner .and I had a few queries regarding tariffs And a kind Lady operator . called Carys , answered my query's and , and put me in the picture . Thanks Carys.
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Posted 1 month ago
I love the fact that I can ring at all - so many places make phone calls difficult and direct you to doing everything yourself on line, which I struggle with being an elderly customer. And when I do talk to someone they are incredibly helpful, polite and well-informed. Well done Octopus - you seem to get it right at every level!
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Posted 1 month ago
George was very helpful, professional and speedy but not rushed, in giving excellent customer service.
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Posted 1 month ago
Excellent customer service, friendly operator and dealt with all my questions and queries. Best energy provider ever! Nicki
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Posted 1 month ago
Very grateful thanks for exceptional customer service from Terry S who persevered in solving our on-going problem with the smart meter over a number of months. He kept us updated on progress throughout.
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Posted 1 month ago
Always helpful and friendly. Never waiting long to get through to talk to someone.
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Posted 1 month ago
My query was sorted by Waverley yesterday, quickly and efficiently as we exchanged emails (5), excellent service. Alan Davis
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Posted 1 month ago
Professional, responsive, and kept me updated on everything I needed to do during my house move
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Posted 1 month ago
My contract is ending soon & I was sent 2 alternative renewal options by email from Octopus. I made my choice & rang to get this implemented on expiry of my existing contract. Felicity, who answered the phone promptly, was friendly, helpful & efficient and everything was finalised in a few minutes. She then confirmed the details of my chosen contract by email immediately after our conversation was completed & explained that I retained the right to opt for a different contract in the future, should I wish to do so. Excellent professional service. Thank you.
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Posted 1 month ago
Superb professional staff correspondence first class a big thank you Mr and Mrs RSSHIRT
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Posted 1 month ago
Mark was very efficient and helpful and most of all lovely to talk to someone so cheerful , thankyou !
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Posted 1 month ago
My problem was sorted quickly and efficiently by Lorcan
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Posted 1 month ago
Terry S was very helpful in walking me connecting my car to Intelligent Go.
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Posted 1 month ago
Spoke to Sam, and he explained everything in one minute, as always, very nice people to deal with. If you are with British Gas or any of the other providers of energy. Big mistake. Love and power Octopus. No I don't work for them I am a Bus Driver and have been with them for over 3 years.
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Posted 1 month ago
Quick getting through on the phone very pleasant call handler. Question answered Thank you
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Posted 1 month ago
I spoke customer service she’s really kind Leila she’s friendly thank you
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Posted 1 month ago
Contacted Amaan via email, very helpful and my query dorted in record time. All to my complete satisfaction.
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Posted 1 month ago
I had my query resolved by Vic. Supportivr and helpful people.
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Posted 1 month ago
I spoke to Lauryn who was very helpful and resolved the issue promptly. Very good service.
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Posted 1 month ago
Friendly helpful advice. Very efficient and knew all the answers to my queries. Followed up straight away with an email confirming everything we had discussed
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Posted 1 month ago
Octopus energy is rated 4.4 based on 9,642 reviews