“I am a 80 year old pensioner .and I had a few queries regarding tariffs
And a kind Lady operator . called Carys , answered my query's
and , and put me in the picture .
Thanks Carys.”
“I love the fact that I can ring at all - so many places make phone calls difficult and direct you to doing everything yourself on line, which I struggle with being an elderly customer.
And when I do talk to someone they are incredibly helpful, polite and well-informed.
Well done Octopus - you seem to get it right at every level!”
“Very grateful thanks for exceptional customer service from Terry S who persevered in solving our on-going problem with the smart meter over a number of months. He kept us updated on progress throughout.”
“My contract is ending soon & I was sent 2 alternative renewal options by email from Octopus. I made my choice & rang to get this implemented on expiry of my existing contract. Felicity, who answered the phone promptly, was friendly, helpful & efficient and everything was finalised in a few minutes. She then confirmed the details of my chosen contract by email immediately after our conversation was completed & explained that I retained the right to opt for a different contract in the future, should I wish to do so. Excellent professional service. Thank you.”
“Spoke to Sam, and he explained everything in one minute, as always, very nice people to deal with. If you are with British Gas or any of the other providers of energy. Big mistake. Love and power Octopus. No I don't work for them I am a Bus Driver and have been with them for over 3 years.”
“Friendly helpful advice. Very efficient and knew all the answers to my queries. Followed up straight away with an email confirming everything we had discussed”
