“I spoke to Sam today. He was excellent. Very patient, helpful and professional. I was enquiring about signing up to an export tariff for our solar panels and battery. Sam was extremely knowledgeable about all the different tariffs etc and advised me as to which would be the best for me to sign up to. I’m delighted to know that it will all be set up in the next few days. Thank you very much Sam for your help today and Grace who had responded to my emails. Bravo Octopus!”
“The system keeps attempting to increase my monthly payments despite the issue being on your side that caused the problem in the first place.
I am not going to hold that against your agent as they quickly confirmed my request was sorted.”
“I’ve just changed my tariff for another year and Grace was wonderful. She was so helpful and took time to fully explain everything I wanted to clarify. Such a wonderful stress free customer support. She was a delight and thank you.”
“Octopus has great customer service, one of the reasons I stay with them. Today spoke with Shuab who was very patient with me and explained everything I needed to know. Thank you Shuab.”
“Thank you Octopus Energy,
I have had a great experience today with the help and assistance of your customer service advisor Taylor. A most polite and professional person.
I was able to have my query actioned and concluded in a timely manner.
Thank you Taylor for a first class experience today .”
“Waverley is very polite and very efficient in helping me check IHD connection for gas consumption display of my smart meter. I am very happy for her kind assistance.”
“Britney was exceptionally helpful!
I could not have asked for better customer service in terms of clarity of information, my price/ tariff options, and patience when I kept asking the same question in a few different ways!
Give that woman a raise!”
“I wanted to take the time to share my appreciation for the outstanding support I received from Jay Bradbury at Octopus Energy. From start to finish, Jay demonstrated professionalism, expertise, and a genuine commitment to making the process as smooth as possible.
Jay was incredibly responsive—every question I had was answered promptly and with clarity. Beyond that, Jay ensured accuracy in every detail, which gave me complete confidence that everything was being handled correctly. What truly impressed me was Jay’s proactive approach: offering to check my tariffs regularly so I’m always on the best plan, and even making it easy for me to submit readings without any hassle.
This level of care and attention is rare in customer service. Jay didn’t just resolve my query; Jay made the entire experience stress-free and pleasant. It’s clear that Jay takes pride in delivering exceptional service and goes above and beyond for customers.
I believe this kind of dedication deserves recognition. Jay is a credit to Octopus Energy and an example of what great customer service should look like. Please pass along my sincere thanks and appreciation to Jay and the leadership team.”
