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Octopus energy Reviews

4.4 Rating 9,653 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Superb professional staff correspondence first class a big thank you Mr and Mrs RSSHIRT
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Posted 1 month ago
Mark was very efficient and helpful and most of all lovely to talk to someone so cheerful , thankyou !
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Posted 1 month ago
My problem was sorted quickly and efficiently by Lorcan
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Posted 1 month ago
Terry S was very helpful in walking me connecting my car to Intelligent Go.
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Posted 1 month ago
Spoke to Sam, and he explained everything in one minute, as always, very nice people to deal with. If you are with British Gas or any of the other providers of energy. Big mistake. Love and power Octopus. No I don't work for them I am a Bus Driver and have been with them for over 3 years.
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Posted 1 month ago
Quick getting through on the phone very pleasant call handler. Question answered Thank you
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Posted 1 month ago
I spoke customer service she’s really kind Leila she’s friendly thank you
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Posted 1 month ago
Contacted Amaan via email, very helpful and my query dorted in record time. All to my complete satisfaction.
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Posted 1 month ago
I had my query resolved by Vic. Supportivr and helpful people.
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Posted 1 month ago
I spoke to Lauryn who was very helpful and resolved the issue promptly. Very good service.
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Posted 1 month ago
Friendly helpful advice. Very efficient and knew all the answers to my queries. Followed up straight away with an email confirming everything we had discussed
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Posted 1 month ago
Spoke to Carys today for a meter reading and she was very polite and friendly.
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Posted 1 month ago
Someone came to the door to read the meter but didn't show me the id. I rang octupus and spoke to a nice man and he put my mind at rest. I submit my readings on line anyway.
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Posted 1 month ago
She's was very happy friendly polite and willing to help me . That's something is hard to find these days . She was very welcoming . She solved my problem straight away and answered the phone with waiting 5 seconds . Thank you for my help and keep the good work up . I would like her to see this review so she can see the good work she is doing
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Posted 1 month ago
My WHD is a happy receipt. Thank you, now we can face winter with a smile. It will be a great help.
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Posted 1 month ago
Amazing customer service provided by Terry
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Posted 1 month ago
Excellent customer service
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Posted 1 month ago
Today I spoke with Lorcan. He was extremely friendly, helpful, efficient and knowledgeable. He went above and beyond. The customer service I received today and every time I contact you is second to none. Thank you so much
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Posted 1 month ago
To day i phone octopus energy, and was very happy with the level of customer service and my inquiry was quickly sorted. thank you vic
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Posted 1 month ago
Sammy explained in simple terms that I was not in debt and that I was in credit and also checked that I was on the right tariff thank you Sammy
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Posted 1 month ago
Octopus energy is rated 4.4 based on 9,653 reviews