“Samantha and the entire team have been amazing since 2023, when I initially joined all the way through to moving out and relocating elsewhere in Sussex. Love the speedy email replies, efficiency and attention to detail, as well as the ease of moving from one home to another. Very happy to still be able to use you as my energy provider. Thank you for all you do. Riyaad”
“HAD A QUERY TODAY, SO SPOKE TO BETH WHO WAS SUPER EFFICIENT AND PROFESSIONAL AND MY QUERY WAS DEALT WITH IN A MATTER OF MINUTES.
SO ONE HAPPY CUSTOMER”
“Emily was a brilliant. It's nice to deal with someone who's not only knowledgeable about the products and services being provided, but also really helpful and polite.
5 STARS *****”
“George was really helpful, he resolved my issues immediately. Only issue I had was the long wait time - had to wait for nearly 30mins for my call to be picked up.”
“Spoke to a very helpful lady on the phone who helped me set up a new account as I wanted changed energy suppliers to octopus 😊 would highly recommend”
“Abysmal. At first, Octopus were great. Then I moved home, giving them the correct notice, new address etc. That's when it all went wrong. They spent ages transferring the account, set it up incorrectly, kept billing me for absurd amounts, stopped taking the direct debit I had set up and failed to respond to my complaint for months. When they finally did after I had already gone through a lengthy complaints process prior to this which was mishandled with the agent simply disappearing, the agent this time did the same and, when he reappeared, claimed I had agreed my complaint was resolved. I hadn't and I have just had to email them yet again pointing all this out. It's an ongoing mess costing me a huge amount of money and time. I want this resolved once and for all.”
