“Friendly helpful advice. Very efficient and knew all the answers to my queries. Followed up straight away with an email confirming everything we had discussed”
“Someone came to the door to read the meter but didn't show me the id. I rang octupus and spoke to a nice man and he put my mind at rest. I submit my readings on line anyway.”
“She's was very happy friendly polite and willing to help me . That's something is hard to find these days . She was very welcoming . She solved my problem straight away and answered the phone with waiting 5 seconds . Thank you for my help and keep the good work up . I would like her to see this review so she can see the good work she is doing”
“Today I spoke with Lorcan. He was extremely friendly, helpful, efficient and knowledgeable. He went above and beyond. The customer service I received today and every time I contact you is second to none. Thank you so much”
“I rang up earlier today and spoke with Mark at The Octopus Energy team. He was very insightful and helped reassure me about receiving my Warm Home Discount.
One thing I mentioned it would be good if customers like myself can spread the Warm Home Discount out between Dec-Feb, the coldest months in winter, rather than using it up in one go to pay an entire months bill for November when it’s issued and paid into my account.
An idea would be, the Warm Home Discount is paid into my Octopus account but I can put it aside inside my Octopus Account and decide when I receive my next bill for Dec and up till Feb which amounts from my Warm Home Discount to pay towards my monthly bill. Basically, to be able as an Octopus customer to decide how to spread those payments out during the winter months, using my Warm Home Discount. I like to have the flexibility to do this. Thanks.”
“I am very happy with Octopus as every time I have contacted them, I was able to speak to someone within 3 minutes unlike my previous utilities supplier which I will have to wait on the line for a minimum of 25 minutes. I also find them very friendly, knowledgeable and efficient. Keep the good work”
