“Phoned up today and spoke to Beth about my monthly direct debit and monthly payments
She was very helpful looked at my bill monthly payments and direct debit and agreeed with me that it could be dropped I asked her opinion first and to check but no it got it decreased thanks Beth great help”
“I spoke to Sam about reducing my monthly direct debit. He totally understood why I wanted to do this and he did everything I needed in one minute. Just what I was hoping for, quick and efficient help. Thanks!!”
“I had the pleasure of speaking to your team member Sidra yesterday .
This lovely lady went above and beyond to help me .
This lady was so helpful and took the time to explain everything I was so grateful .
Very pleased and happy with Octopus as always when I have to get in touch.”
“They are always quick to reply and unfailingly helpful. Carys was a diamond this morning!
I love the informal but polite and helpful manner in which they correspond with customers.”
“I recently switched to Octopus Energy, and the process was seamless thanks to the excellent support from their advisor. They were knowledgeable, friendly, and took the time to guide me through every step, making the switch effortless. Communication was clear and timely, and I felt well looked after throughout. I’m very happy with the service and would definitely recommend Octopus Energy to others considering a change. The whole process took 11 minutes.”
“A chat with Mr. Dean Noble representing Octopus Energy convinced me to change from my supplier. He was honest and informative and set me up with the Octopus App.
A problem with obtaining my meter reading was solved over the phone with a very patient and courteous lady who talked me through the problem.
As a new customer, of a few days, I feel that I shall be treated fairly and have easy access to information with really helpful advice should the occasion arise.”
