“They were able to answer all my questions about my home move, explained things clearly and next steps I can take. They also sorted things I needed with ease. Other companies should take note.”
“I had a query about my energy bill. Leila H assisted me and made arrangements for a refund and change in my energy dd. She also advised re my current usage and billing. Thank you.”
“Swift response, brilliant, super efficient, clear help given to change ownership of an account and arrange a meter swap.
In a world of poor service a breath of fresh air!”
“I had a problem when I was notified in June that the tariff I was on was ending but I didn't realise that something wasn't right until two days ago when I checked my account and found that I hadn't received a bill. The phone was answered promptly and I wasn't put on hold for ages, like some companies. I spoke to an operator who was very friendly but because of the complexity of my case, she only managed to fix part of my problem. I phoned again this morning and spoke to Natasha. Again the phone was answered very quickly and this time everything was sorted to my satisfaction. We have been with Octopus Energy for over two years now and have been very pleased with the service that we have had from them.”
“I had a query I've got in touch with them they dealt with it straight away no delay no problems whatsoever I've been with octopus for about five years and I would never change to anywhere else they are reasonable they are helpful they bend over backwards to help you with any problems that you have they are so much better than British Gas or EDF I'll never change”
“An excellent service. Sammy was very helpful and informative. She explained in detail the terms of my new fixed tariff for the next twelve months. Thank you!”
“Sammy was very patient and helpful in explaining what my options were in changing my current tariff before the increase next month. She also explained how I could view my monthly statement on line. Thank you very much for your help it was much appreciated.”
“A mixed but ultimately satisfactory experience. I had a replacement IHD posted out by octopus as the previous one had developed a fault. However this didn’t work and there were no instructions with it. So I called - but the initial octopus employee was rather less than helpful, also giving me the impression that I was rather a nuisance in their day. Eventually, one week on - & after several more email exchanges with said employee, and no nearer to resolution of the problem - I called again and this tine spoke to ‘Sammy’, who was - in contrast - very helpful and pleasant, and what’s more got the display working in a couple of minutes during our call. It’s now functioning as it should. Thank you Sammy.”
“I have never had a bad experience with Octopus when I have contacted them on occasions. Today I contacted them and was speaking to Terry S he was very understanding and cheerful, he felt like a friend. I’m 79yrs don’t often speak to anyone but I feel so much happier after speaking to Terry he has made my day and sorted out my question.
Thank you Terry”
“I had an issue with entering the online meter readings. The App kept telling me there was a problem. I phoned Emily at Octopus who confirmed that my meter readings had in fact registered.”
