“Fantastic support from Mark, Octopus Customer Service.
Responded to my many queries about tariffs, communication hubs, meters etc. etc. with the utmost patience.
All queries subsequently resolved.
Mark is a credit to the Company.
A very happy Octopus customer.”
“Okay, if you want a genuine - honest review about Octopus energy, then it’s here.
I have dealt with Octopus on the phone and online. Each time I have been very pleased with
a. How quick I go through, both on the phone and online and
b. The speed of information passed with all my questions answered.
Today I dealt with Jacob. I needed some important questions answering regarding a government payment for our disabled daughter.
Within a few hours Jacob had responded, having got all of the info I needed, which ultimately put my mind at rest.
Hats off to him, and everyone else I’ve ever dealt with at Octopus. When you hear an advert about customer feedback and services, it’s bob on.
We had to deal with another big well known company the other day and had to speak to a crappie in Bombay! Not their fault, but there’s nowt like speaking to a British call centre!
By the way, the website is excellent and simple to navigate.”
“My call was answered promptly, my concerns acknowledged and dealt with as we spoke. My error was corrected and an updated account received immediately after my call.
I have never experienced a more easy and speedy response to a query,so thank you Mark H.
From a very satisfied customer”
“I had to call as my new tariff had been incorrectly applied to outgoing export rather than internal usage, called and after a short wait spoke to Taylor who provided a professional, prompt/efficient and empathetic response and resolution, great service cheers”
“As I had done something wrong on the email Octopus had sent me , l contacted customer service. Didn’t wait long before a lovely girl answered. I told her what I had done & with in seconds she had rectified it . Brilliant service thank you”
“You made me happy by answering my call! I didn't have to wait too long, and Hazel was extremely helpful and efficient. She told me what the problem was, and we sorted it out. It is ALWAYS better to speak to a real person when there is a problem!”
“I got through by phone fairly quickly and found the customer adviser very helpful and polite. He kept me informed if he needed to put the call on hold. He was a pleasure to deal with and we parted on a very amicable note. I don't hear very well and can only apologise that I didn't catch his name.”
