“I had great customer service for Kainaat . She was so helpful and kind . She had good knowledge of the tariffs. I switched to octopus due to her customer service.”
“Incredibly helpful service! Mollie helped me set up my new account after it not working online for a few weeks within 20 minutes and was super friendly and helpful throughout!”
“Radhika was extremely helpful when I phoned . She made the process of switching energy suppliers very easy .
Refreshing to actually speak to a person ! Well done Octopus”
“Joe was witty and understanding and knew what he was doing. Felt comfortable and confident I was in good hands.
Great interpersonal skills and a true asset to Octopus Energy.”
“Submitted an incorrect meter read for end April which resulted in a big debt against me on my account. My fault entirely. Contacted Octopus by phone who answered straight away and spoke to Terry S. Terry was polite and very efficient and after establishing ID, explaining the situation to him and giving him the correct meter read he corrected the situation in very short order. Thank you Terry, you are a credit to your company! And thank you Octopus from an established customer.”
“I called to resolve a couple of issues with my energy switchover at my new home. The call was answered really quickly, and Terry S was able to sort everything out within a couple of minutes. Really fantastic service.”
“I would definitely NOT recommend using Octopus Energy, the last 3 bills we have paid have not had the payment credited to our account, the last 2 they have instructed debt collectors to chase the payment. A Nightmare of a company to deal with!”
“1. easy to find a contact number
2. someone answered the phone
3. they knew what they were talking about
4. fixed the problem
It's not rocket science”
