“Dexter was really helpful with signing me up even though my address wasn't on the system properly and I wanted to make sure my referral from my Dad worked. Clear and helpful advice. Thank you.”
“Areeba was super efficient, friendly and helpful. She talked us through all the options and was very clear about the deals we could get. Amazing service”
“Amazing service and detailed information. I can see why Octopus is rated number 1. We wanted to leave our current supplier due to a lack of faith and Kai was brilliant from call one. He provided clear and easy to understand information and followed up all points in emails. Most suppliers across all utilities are awful and this next step where Kai was perfect. Kai arranged a specific time to call me back and on the dot, he called so again, great service and did exactly what he said he would. 10/10 for Kai and well done Octopus in having people like Kai in your organisation. If the rest of my experiences are like this, I will be super happy”
“Leila H deserved a 5 star review - she finally resolved a problem with our meter reading that had been going on since we switched to Octopus 3 months previously .
She was helpful, efficient and very good in communicating the steps she was taking to sort this out .
Unfortunately prior to her intervention , and after several promises of action from others from April onwards , we considered customer service as inadequate . She has certainly gone some way to providing a more balanced view . She couldn’t be faulted.”
“I was extremely impressed with Thomas who made things very clear and was very patient and understanding with me. Thomas explained everything to me very clearly and very professionally marrer which I really appreciated. My ex-wife is with octopus and she suggested I used octopus and this is the first time I have contacted them and I am now very happy that I have changed my supplier and if this is the way that octopus treat their customers then I'm going to be very happy with them. Thank you and well done Thomas I look forward to a long relationship with octopus. Many thanks..... David”
“Just signed up to Octopus Energy. Alex guided me through the process and answered the few questions I had. Very simple process and well explained.
One question I did fail to ask, no problem, one of Alex's colleagues Amaan sorted it out straight away when I rang back a little later.”
“Raiyan, customer service was excellent at explaining everything and seamlessly moving me through the sign-up process. I had a few questions to which he answered them all professionally with great patience. Superb service, thank you Raiyan.”
“Speaking with Alex was a breath of fresh air, not least when compared to the wading through treacle I've been doing with our current supplier. Thank you Alex!”
“Great customer service. Fast and precise response. Helpful and thinking from customer's point of view.
As a new customer, I cannot comment the tariff yet.”
“I moved into a new property and wanted to use Octopus services, I started the process which I later received an email stating I needed to contact customer support to proceed with the process.
I got through within a few minutes and was speaking with Joshua, who was able to help me resolve my issue within a few minutes.
Great service!”
