“Emailed regarding the expiry of my existing fixed term tariff to move to a new fixed term. Email response from Joy was within 25 minutes of my original email query! In fact, only picked it up a few hours later as didn’t expect such prompt service. On replying, Joy was very quick to reply, felt as though she was waiting for my next email!
Well done Octopus!”
“Great to speak to a live person‼️
Very helpful person.
Spoke to me in language that I could understand.
He explained the tariffs very well.
Kindly - and supportive without breaking his brief.
All done and email of confirmation sent.
Great - Thank you so much.well done.”
“Spoke to Gemma who was super friendly, helped me not feel so bad about my 3 years overdue gas readings! Was upfront about the implications of estimate vs. reality, and answered a couple of other questions I had to get myself back on a level footing with my energy bills! Thanks for being so friendly and helpful! :)”
“I phoned this morning with a question about my gas and electricity, and spoke to by a very nice young man, he was polite and seemed very happy to help me.
As I am getting older I don’t allways take everything in first time but he was happy to repeat information, with out making me feel silly which is the case sometimes. He was very clear in everything he went through , and I came off the phone happy . ( which again these days its very rare , you ending up feeling stupid ) but not with this young man. Credit to octopus”
“I couldn’t ask for a better service. I have been with octopus for several years and wouldn’t think of changing. A quick painless phone call and your queries are dealt with in a satisfactory painless manner. They care about the customer and their needs and priorities. 5* service”
“This was the easiest phone call to a company I have ever had. Terry who I spoke to could not have been nicer and sorted me out so easily when I was worried it would have been difficult. Thanks”
“My queries were revolved quickly and professionally and provided me with an electric blanket to enable me to keep me warm overnight instead of having to keep my heating on”
“Terry kindly explained the reason why my gas meter reading had not been transferred over and he will start the process to sort the problem out on the National Database. He also advised to contact EDF with a photo of the final gas reading and as I have a credit balance they should now be able to sort the final bill and refund my credit balance.
He advised this should all sort itself out within a few weeks and to call back if I had any further problem. Thank you Terry S”
