“I wanted to take the time to share my appreciation for the outstanding support I received from Jay Bradbury at Octopus Energy. From start to finish, Jay demonstrated professionalism, expertise, and a genuine commitment to making the process as smooth as possible.
Jay was incredibly responsive—every question I had was answered promptly and with clarity. Beyond that, Jay ensured accuracy in every detail, which gave me complete confidence that everything was being handled correctly. What truly impressed me was Jay’s proactive approach: offering to check my tariffs regularly so I’m always on the best plan, and even making it easy for me to submit readings without any hassle.
This level of care and attention is rare in customer service. Jay didn’t just resolve my query; Jay made the entire experience stress-free and pleasant. It’s clear that Jay takes pride in delivering exceptional service and goes above and beyond for customers.
I believe this kind of dedication deserves recognition. Jay is a credit to Octopus Energy and an example of what great customer service should look like. Please pass along my sincere thanks and appreciation to Jay and the leadership team.”
“Adam was fantastic!
He talked me through everything. He was happy to answer all my questions, even if they were silly, he made me feel that they weren't.
He took the time to explain all the details, how the process works, the rates and the differences. I even asked him to repeat a few things and he was happy to.
He asked me questions and helped me find the answers as I wasn't sure how to get the information required.
He was polite, friendly and I didn't feel rushed on the call. It was so refreshing to deal with Adam. Thank you so much!”
“Absolutely shocking. Confirmed my new contract on 8th July. It’s now mid November. Guess what. No new contract.
I’m also being charged more than before for the privilege.
They won’t look into the over charging. Let alone the new contract being sorted.”
“I spoke with Jacob who was absolutely fantastic. He was extremely helpful and explained everything I asked, he is an asset to the Octopus Team. The whole all round customer service you all provide is outstanding. Thank you Octopus for being simply the best.”
“Call was answered promptly..Not kept on hold like most calls .
The person who answered was friendly ,not.over the top and efficient and sorted my query immediately”
