“Was good when I first joined but since having to have a smart prepayment meter installed. Had nothing but problems. I had 57 on old meter in credit and a debt which wasn't mine. After several emails later they said they would sort it. Had to have the meter put on prepayment but even then there was only 2.39 on it. Can't see the credit dont know much is left. One last email to try and sort it. Then if not I'm changing supplier.”
“I spoke to Ross today. He was very helpful knowledgeable and a pleasure to talk to. He changed my gas tariff at my request just like that n9 fuss no bother
Since joining octopus in march when I moved into my home I have been so pleased with every contact I have had with you. A far far better company than my last supplier. Long may it continue - and I even get free electricity sometimes. May only be a few pence as I live alone in a small property but it’s still great to get something back
Thank you and long may it continue”
“I spoke to Lucy and get all info and assistance what I want she is so polite and helping me out with my doubts. I really love to give 5/5 stars to Lucy. She is good customer service person that octopus hired. Stay blessed and God bless you Lucy. You are amazing advisor.”
“My call was answered quickly.
Vic answered and was most welcoming and cheerful. She spoke very clearly and soon established the reason for my call and dealt with it successfully.
Excellent service from Octopus this morning. Thank you.”
“I had a few issues getting the Intelligent Drive Pack added to my account. Ross picked up my email, resolved the issue and kindly backed dated the start date. Nice service recovery.”
“Quick response to emails (same day or next) and from humans! Sooo much better than the usual ‘we will reply in 5-10 working days’ from most large utilities or organisations.”
