“Phoned and someone answered straight away, explained my issue and was sorted with no hassel and was made to feel valued, the gentleman who dealt with me was kind and polite and made me feel at ease. Definitely would recommend octopus to anyone.”
“They are efficient, professional and accessible. I feel they are always there to help and constantly keep you updated. Qualities? Yes.. Rare? VERY. Thank You.”
“Garima Kumar was extremely helpful today when I contacted customer services. I can’t praise Octopus energy enough, nothing is ever difficult and any problems get sorted straight away. Many thanks. Christina Bevan”
“Swift and easy switch to Octopus. Helpful and friendly gentleman dealt with my enquiry.
Called today with a minor query which was swiftly dealt with by Lauren. Altogether a very trouble free introduction to my new energy supplier.”
“How refreshing to talk to Preetpal who kindly explained the tariffs and helped me decide on the best one. I can find technology quite confusing, but he was patient and understanding and it was a pleasure talking to him.”
“Hi, I was having a issue with my new Home Mini, which wasn't connecting to my Smart Meter. Having called support, I spoke to an agent, Garima Kumar, who was really helpful in troubleshooting my issue.
Really helpful and clear instructions - thank you! :)”
“Great customer service from Felicity who got me set up after a few technical hitches. Particularly impressed with the fact that Octopus answer the phone rather than leave you holding for long periods like other energy suppliers.”
