“Grace was very helpful when I contacted Octopus. She could see are having problems with meters and that I have kept Carys informed of what is happening with National Grid. I wanted monthly payment kept at £100 and Grace sorted this and also took a one-off payment to reduce balance. When contacting Octopus I have always found them very helpful. Thank you.”
“Dear Octopus, Many thanks for efforts , especially Carys ,for enabling us to transfer the provision of services to Octopus. All activities have been conducted in a professional and caring manner. It has been a delight and we look forward to a long and mutually rewarding association. Carys thank you. Angela and Maurice Bingham”
“I have been with Octopus Energy for many years and always found their customer service first class. Their prices are always competitive as well.
A short conversation with Emily F and my query was instantly resolved exceeding my expectations.”
“Mark listened to my questions and reassured me regarding my concerns. He put everything in place to resolve my account changes and could not have been more helpful. Thankyou.”
“I have a chance to talk to gentleman over the phone regarding Octoplus information today on 31/10/25, around 12-1pm ,unfortunately, I didn’t ask his name . He is very good service, suggesting me everything I may need.
I hope Octopus should proud of him too
Please check who he is and say many thanks from me. Brilliant!!!!”
“made three phone calls got a diferent person each time and have no complaints each one were very polite and friendly and helpful sorted now thank you”
“Am fed up with getting routine emails telling me you are upping my payment despite being £200 in credit. And having to ring to stop it. That said the person I spoke to was helpful and courteous”
“Both Mark and Britney were helpful in addressing a rather tricky problem arising from a problematic handover from a former supplier and an antiquated, incomprehensible electricity meter, addressing all the issues with efficiency and courtesy.”
“The guy who fitted our ev charger was immensely friendly and informative - we cannot praise him too highly. The support worker who talked us through connecting the ev charger again was helpful and wonderfully patient with this old fella who finds this stuff difficult.”
“I have only been with Octopus for a month or two, having switched from a previous supplier. Octopus invited me to switch my gas meter to a smart meter, but I had to advise them that two previous suppliers had declined to do this because of some technical problem to do with the way my traditional meter was installed when the house was built - 40 years ago! I was contacted and assisted by Carys, who responded quickly, suggested Octopus sending an engineer to review the situation and even making the appointment for me. The contacts (by email) were warm, friendly and helpful. I was already happy with the way that Octopus communicate with customers in general, but this was the first issue where I needed individual attention. I felt like I was treated like a human being and a valued customer. I am grateful to Carys for her prompt, efficient and friendly help.”
“Lorcan was so helpful and patient with me having to deal with a query that started 2 years ago and he was able to get in sorted within minutes - would highly recommend”
“I really appreciated that Natasha listened to my problem which was to do with Google Nest thermostats no longer being contactable through app on tablet or phone. This meant my use of heating went up and was super annoying as I've had to find a heating engineer to replace my thermostat and it seems it is the busiest time of year! So I was glad we came to a compromise and I cleared my outstanding bill so I can remain on the tariff I was on last month. Thank you!”
