“Our current tariff ends on 19 December. We received an email on 31 October from Octopus re available new tariffs. The email (and information available when following the links provided), was very unclear. Octopus did not make it clear whether, on choosing what new tariff rates we favoured (as per email of 31 October), if these rates would take effect before 19 December, or on 19 December. It would, of course, be better for us financially and for convenience sake, to allow the current tariff to run its whole course. I spoke to Gemma. Gemma handled the situation very well. Gemma was approachable but professional and able to 'iron out the wrinkles', and provided confirmation via email of what was agreed. I really appreciated Gemma's help. Gemma has given me reason to trust Octopus.”
“My call was answered immediately with no waiting. Preetpal was friendly, very helpful and patiently answered all of my questions. He was extremely knowledgeable and gave me great advice on the best tariffs available. I wish all companies had customer advisors like him. 5 Star service.”
“Ross
Thank you for your help on changing my tariff, it saved me a lot of chasing around hoping I would do it correctly myself.
You were polite and extremely helpful 10 out of 10 thank you Paul”
“Thank you Beth and all of Octopus Energy for always being at the end of the phone to help sort out any queries or problems we may have. Prompt and efficient and always polite and friendly.”
“Sam took my call and was polite and patient from the off. He understood my concerns, reassured me and assisted me with my reading, thank you Sam, excellent service as usual from Octopus staff members.”
“Grace was very helpful when I contacted Octopus. She could see are having problems with meters and that I have kept Carys informed of what is happening with National Grid. I wanted monthly payment kept at £100 and Grace sorted this and also took a one-off payment to reduce balance. When contacting Octopus I have always found them very helpful. Thank you.”
“Dear Octopus, Many thanks for efforts , especially Carys ,for enabling us to transfer the provision of services to Octopus. All activities have been conducted in a professional and caring manner. It has been a delight and we look forward to a long and mutually rewarding association. Carys thank you. Angela and Maurice Bingham”
“I have been with Octopus Energy for many years and always found their customer service first class. Their prices are always competitive as well.
A short conversation with Emily F and my query was instantly resolved exceeding my expectations.”
“Mark listened to my questions and reassured me regarding my concerns. He put everything in place to resolve my account changes and could not have been more helpful. Thankyou.”
