“I cannot express how impressed I am with the costumer service- before I approached them with the issue, they emailed me saying I have attempted the task and was not successful so if I needed help. When I responded, Beth sorted out the issue in less than 24 hour! So prompt, so professional, I have never received such amazing costumer service!!!”
“I called Octopus energy today, to enquire about a refund. No hanging around waiting for a person to talk to. Within a couple of rings, a very polite man took my enquiry, with a can do attitude. It was so refreshing.
He arranged for a refund, plus a reduction in my monthly payment. No trouble at all. Brilliant customer service, as always. I would recommend Octopus energy to anyone. Many thanks.”
“Spoke to Gemma this morning about a issue i had, couldent have been more helpful and the issue was sorted swiftly.Thankyou Gemma.
Regards Kevin Gibbons”
“After a poor start my 4th call found the man to go to very understanding and helpful.
His name was Amaan great guy one that deserves employee of the month or a pay rise, with his help and guided email switching to the acoount was so easy. Its apity the other 3 agents were not as knowledgeable as Amaan.
Thanks again”
“Dealing with a complicated problem Tayla has been exemplary in all aspects culminating in a most satisfactory conclusion.One of the best customer service experiences ever.”
“As alway excellent service this time from Amazon. Sadly due to a more competitive quote I have moved my account but have always been very happy with the service provided and depending on how things go I may well be back at some time in the future.,”
“Both Tayla and Waverley have been so helpful with helping me get to the bottom of my energy usage - they have both been patient and kind with me.
I have ADHD and Autism and they both are patient with explaining things to me and helping me understand more about my energy bill. I appreciate all of their help.”
