“Mr Armaan whom I talked with today 2/12/25 at 15.45pm was very good. He explained me everything I need to know. I hope Octopus should proud of him too.
Well done Amaan !!!!”
“Really friendly and efficient service from Arzu.
Phone was answered promptly and Arzu answered all our questions clearly. We are likely to change to Octopus following the phone call. Thank you.”
“Fantastic customer services. Renu was brilliant with helping me set up a new service for when I move. Our call got fill it of but she emailed me and has followed up everything as promised”
“Sidra was absolutely amazing. I rang to put my mind at ease that a switch hadnt gone through as I wanted to stay with them. She also assisted me by giving me guidance on the tariff i was on, and on moving them with me when i move house. She was knowledgable, friendly, and fully put my mind at wase. She is an absolute credit to Octopus.”
“No hanging around pretty much straight through to C/S
Problem with account sorted in a few minutes.
Wish all providers were that efficent, well done Octopus keep up the sterling work.”
“Taylor, was fantastic and helped move us over from our old property and helped us move from 2 different suppliers. Also arranging for new meters as the old one's are dated 1986, and the gas meter is in cubic feet. Fantastic service and answering my call within a couple of minutes was a bonus. Well done Tayla!”
“Niall at Octopus was so helpful yesterday, to begin with by answering my call so quickly. He was polite, taking time to explain about payments and tariffs. He looked into why I wasn't on the 12m fixed tariff I thought I had signed up for, and sorted that, and advised on the d/d payments going forward. Both points were confirmed by email straight after my call. Such a good conversation confirms why I'm pleased to be with Octopus!!”
“I deal with utilty companies a lot and have found Octopus the quickest and easiest to deal with. Calls always answered quickly and staff well trained.”
“Updated tariff and explained export options very simply providing all the necessary detail in an email for me to consider and work through. In meantime signed up for the best option for the immediate future.”
“Spoke to Lauryn today about renewing my contract for another year ,excellent service was provided ,her knowledge was great and the whole experience was smoothe and easy to deal with ,i signed up for another year ,Octopus is lucky to have you”
“After about only 5 minutes, got through to Pete S, who answered my query about agreeing to a new 12 month fixed price gas contract whilst the current one still has 7 months to run. Apparently, there is no penalty for swapping tariffs early. Great, that's going to save me £2 per day this winter! Then we discussed whether an 'economy-7-type' tariff might be preferable. Unless you're going to consume around 33% of your electric at night, it's not worth it. Tick - next question: my 36 solar panels - can I have an export meter fitted? I'm told I would receive 15p per kwh exported. That's attractive, but I would have to abandon my Feed-in tariff which pays me about 8.9p per kwh. However, as the FIT is paid just on 16 of my 36 panels (they were installed at different times), it makes sense to explore that option further. Thanks again Pete - lots of good advice in a 10 minute call!”
“Spoke with George this morning, who was extremely helpful and put my mind at rest immediately. Thank you very much George. Well pleased that I've switched to Octopus!”
“Sammy found out the information I needed for my unusual enquiry, left me in no doubt she was an actual human, and booked in a smart meter installation date. Very helpful and friendly.”
