“It was a delight to speak to Emma today. I had had a harrowing experience with my present supplier UW. I swapped from Octopus to this other company about five months ago and have not been satisfied in any way with the customer service. In fact, I have been hugely frustrated until I rang emma this morning and asked if I could rejoin Octopus. She assured me that this could be done without my having to do anything myself and I was extremely pleased and look forward to rejoining Octopus. I can not speak highly enough of her.”
“The staff at Octopus are all lovely and they are well intentioned, however my issue took many months to resolve. I am happy to say that thanks to Felicity it has now been sorted.”
“Meter display wasn't working .
Hazel worked tirelessly with her team and after a few trys the managed to connect it and all is well . Thank you for your persistence. Keith”
“The gentleman I spoke on the phone was lovely and very friendly. Really quick and east service, had my account set up v quickly and no time spent on hold”
“As a long standing customer of Octopus my experience has always been positive. Today was no exception, Connor was considerate, helpful & knowledgeable about the products available to me. Moving home is always stressful, having someone helpful & available at the end of the phone line is most appreciated.”
“Kainaat was really lovely to deal with. Super patient and informed, she answered every question I had with ease. Great customer service experience - thank you.”
“I had a really positive experience with Octopus Energy recently, thanks to the amazing support from Leila H. She was incredibly kind, warm and helpful throughout our exchange. Her responses were quick, clear and thoughtful, and she solved my issue efficiently while also taking the time to explain things patiently. I truly appreciated her gentle tone and how approachable she made the whole process feel. Customer service like this really makes a difference — thank you, Leila!”
“Just switched my supplier from ovo to octopus had great customer service from tom very polite,patient and answered all my questions and queries about move professionally thanks again tom”
“I have switched to octopus energy today
I was taken through the process with Emily
Who was so professional and helpful she took me through every step explaining everything to me and made it very simple
An asset to the company and a pleasure talking to her 5 star service
Thank you very much”
“I am elderly and am not very tech savvy. I needed to change something, but messed up online. I rang the helpline and Hazel helped me and sorted everything out. Thank you Hazel.”
