“Just wonderful! They explained everything through with humanity and a real care. I’ve never had this type of service before and it’s just really reassuring.”
“I had to write a review for Mark H (COV 10) because he was just so incredibly helpful today. Honestly, I was dealing with one specific issue that was stressing me out, it was the only thing that was ruining my day, and I couldn't get past it.
Mark stepped in, handled everything super efficiently, and was so clear and kind about the whole process. He didn't just fix the issue, he took the entire weight of that problem right off my shoulders. It was a huge relief and instantly made the rest of my day better.
Thank you so much, Mark. I really, really appreciate his fantastic customer service!”
“I've been a very happy Octopus customer for several years. I've just moved house and my new home hub couldn't be activated. Jake worked through several potential solutions until it was fixed. Brilliant customer service.”
“I meant to give you 5stars for the help you gave me today jay I pushed the wrong one instead you were more than helpful today I hope if I ever have to ring again it will be you jay thankyou for being so helpful and understanding mrs Rita Ball 5stars”
“A huge and grateful thanks to Terry S for all his support, guidance, communication and professionalism in helping me since my old electric meter went wrong. My emails and phone call were responded to straight away and an appointment made to suit me, to have a new smart meter fitted. Any questions and queries I asked Terry were answered giving me complete reassurance. Thank you once again to Terry S.”
“Hazel was excellent, dealt with my enquiry from the start and saw it through to conclusion. A real superstar and Octopus should be proud to have such a great employee.”
“Following a general telephone call, enquiring what Octopus options where best suited to my needs, I decided to transfer energy provider to Octopus. When the transfer was complete and 24hrs after my account was successfully created, there were still areas where I needed support. I wrote to the Octopus customer services team for assistance. I would like to thank Samantha from Team COV-15 for her prompt reply, for providing the relevant hyper-links for web support and for the follow-up telephone call. As a new customer, I cannot praise the support team enough for their prompt actions and assistance. Many thanks”
“I needed final bills for the gas and electricity at a property I have just sold. It was brilliant to be able to speak to a real person very quickly and not to have to waste my time going through automated messages. Mark H was very quickly able to give me the total owed and I was able to pay this over the phone. Excellent service and I only wish it was that easy dealing with other organisations. Thank you very much!”
“Spoke to Renu re a faulty smart meter, he responded very quickly and in a very friendly and helpful manner and sorted it all for me very efficiently. Fantastic customer service that you don't get in many places. Much better than speaking to a machine or a Bot. Well done Renu and Octopus, a breath of fresh air.”
“I spoke to Sam today. He was excellent. Very patient, helpful and professional. I was enquiring about signing up to an export tariff for our solar panels and battery. Sam was extremely knowledgeable about all the different tariffs etc and advised me as to which would be the best for me to sign up to. I’m delighted to know that it will all be set up in the next few days. Thank you very much Sam for your help today and Grace who had responded to my emails. Bravo Octopus!”
“The system keeps attempting to increase my monthly payments despite the issue being on your side that caused the problem in the first place.
I am not going to hold that against your agent as they quickly confirmed my request was sorted.”
