“Natasha made me feel relaxed and combined with her efficient manner was able to answer all my queries and renew a new fixed rate energy contract
Many thanks”
“Switching to Octopus: Joshua was helpful, cheerful, and not pressed for time HOWEVER, Octopus did not record my address correctly - putting me at no.2 not 2a, so my meter number was not recognised by my old supplier. Octopus was using an out-of-date National Database. After several time-wasting calls they finally found the correct address - the house has only been here for about 40 years! It was then decided that I lived in Scotland, not England. Things can only get better.”
“Didn't have to wait too long on the call. Answered all my queries re a new contract, changing mid-term to a heat pump/solar system etc. Very satisfactory, professional, friendly, helpful. Sorted. Briliant to be able to talk to someone directly instead of chat, FAQ or lengthy emails that take time to come back. And a renewable energy supplier at reasonable rates [as circumstances are at the moment] Loyal customer.”
“So far so good for an energy company - only downside was they made me increase my DD, which I knew I wouldn't need to with Summer coming up, my account ended up with £500 in credit, which they are returning, but it takes between 7 - 10 days, which seems silly”
“I inadvertently mixed up the meter readings in the gas/electric account which put my account owing nearly £1500! I re-sent another meter reading and sent an email confirming the correct readings to Octopus and within 24 hours had a response from Beth adjusting my account and putting everything back on track .
Thank you Beth at Octopus for your efficiency and providing a high standard of customer service.”
“My son helped me switch to Octopus and we found it an excellent experience. Tom Powell was our agent and he had a brilliant sense of humour and tolerated my interruptions very well.”
“Zaid was fantastic. Even though I don’t like phoning energy providers, the experience was positive. Zaid was patient and explained everything, even though my situation was somewhat complicated. He reassured me that everything will be sorted. Highly commendable.”
“After having a smart meter recently installed I needed to speak to Octopus to have the screen monitor tied into my account. The man that I spoke to (who had a really deep voice) was really helpful. I told him that being of the older generation I wasn't brilliant with gadgets. He took this into account and was very patient with me. It made what I thought was going to be complicated, very easy to do. Thankyou Octopus.”
“Excellent customer service provided during the setup. Have always been kept informed on regular updates throughout the process and demonstrated an excellent standard of customer service. Would 100% recommend joining Octopus.”
“Octopus is a great provider of energy with excellent customer service. Sammy dealt with my call swiftly and efficiently. She was attentive, polite and a pleasure to deal with. A credit to Octopus and a breath of fresh air. Boom!”
“We have been with Octopus Energy for many years and have always been completly satisfied. Today reluctantly we made the decision to consider leaving as the price for Gas & Electric was cheaper elsewhere. I phoned today and spoke with Felicity who was like a breath of fresh air with her honest, friendly, informative and comprehensive service. After reviewing the very latest new offer Felicity sent directly to us unfortunately with money as it is we have had to end our affiliation with Octopus Energy and have now taken advantage of another overall cheaper supplier.
Thank you for many years of superb service which I have found so easy and faultless.”
“The gentleman I spoke to, Terry was so polite and extremely helpful. He went above and beyond to help us. He covered all the questions I asked him and gave a lot of extra information to help us. He deserves recognition for his customer relationship, well done. Thank you for all your help.”
“Extremely poor energy company with no ethics and abysmal customer care. Avoid at all costs. In April we both agreed to the next 12 months paying £170 a month we are now in August and just had a letter saying it need to be £190 a month. They simply just cannot be trusted.”
“I contacted Octopus just to check that, although I'd fixed my tariff I wanted to double check I was on the cheapest one. I emailed and spoke to Waverly who did a great job in advising me and we agreed that he would change to a slightly cheaper tariff. He did this for me and from contacting to getting it done only took a short space of time. I'm very happy with the service and responses.”
“Emily from Octopus Energy took a lot of trouble to correct a mistake with my gas meter and all through my endless emails I was treated with great respect. Each month I receive an email giving me the details of my account balance and when my next direct debit will be taken which I find very helpful.”
