“Quick response to questions, clear and helpful explanations and a personal, pleasant and friendly service
(even for Coffin Dodgers)
Thank you Grace and team for all your communications.
Keith”
“Hazel was extremely helpful today and sorted my query without any fuss. I didn’t have to hang on waiting for my call to be answered either, it was very quick.”
“Terry S was super helpful. Sorted out something very quickly over the phone which had taken me months to try and do previously.
Michael (email) on the other hand was awful and was unable to sort anything from booking a smart meter install, to swapping tarriff. Took 4 months back and forth and he actually did nothing to help. Kept making excuses for a 'team' who needed to followup etc.”
“Terry S was super helpful. Sorted out something very quickly over the phone which had taken me months to try and do previously.
Michael (email) on the other hand was awful and was unable to sort anything from booking a smart meter install, to swapping tarriff. Took 4 months back and forth and he actually did nothing to help. Kept making excuses for a 'team' who needed to followup etc.”
“Preetpal was easy to talk to. He was honest enough to tell me when he wasn't sure about something, but made a point of finding out. He immediately emailed me with information that I had requested. He was a pleasure to talk to.”
“I have been corresponding with Octopus Energy for a few weeks regarding my being able to fully benefit from the smart meter installed. Poor mobile reception at my home appeared to be frustrating the commissioning and functionality of my meter. I have solar panels that export to the grid, but I have to date been unable to get the best export rate available and I have had to submit my own meter readings for electricity used.
As requested by OE I contacted them by telephone today to carry out a remote meter commissioning procedure. I was accordingly connected to Emily who patiently talked me through the commissioning procedure, which was eventually completed successfully. Emily was a delight to deal with and between us the procedure was straightforward and easy to complete, although we had to start over when unexpected messages popped up suggesting we had gone off script ! Thanks Emily, you are a star.”
“Bloody excellent! Sooo many Company's today lack any real Customer Service. Everything is just process driven. You might as well talk to a robot. Octopus however we brilliant. Just like the old days. Talking to a human who gave me the answers I wanted in a clear concise fashion.”
“Beth was fantastic and efficient. Very friendly and helped get my account set up super fast and took the time to explain everything so I my mind was at rest and I had a clear understanding.
Fantastic service and a pleasure to interact with!”
