“Felicity was most helpful in our communications over the last couple of days when I was considering moving elsewhere. I find Octopus very easy to deal with: their communications are very clear and transparent and I have found over the past two or three years that their customer service is excellent.”
“Lauryn was very helpful when I wanted to change my method of payment.
Clear instructions and all went to plan.
Thank you for your accurate and speedy help with a smile”
“I’ve been with Octopus on their Agile tariff for a good few years now. By constantly checking my home mini I have saved a fortune but there is a chance of it getting very expensive if you accidentally leave the car on charge, water heater or infrared rads on during peak times. I recently had some issues with the home mini and several attempts to reset it failed. Then I got through to Niamh who did everything in her power to sort it out and even gave me a little bit of credit for my inconvenience. Outstanding service.
The thing I really like about Octopus is when you call them you get a friendly human very quickly without being put through the hoops by an auto system. Octopus are so competitive on price, but getting that level of service is the icing on the cake.”
“Mica helped us with setting up a new gas tariff and telling us how to set up the Cosy tariff. She also changed the music we have to listen to while waiting for the call to be answered.”
