“As usual answered the phone very quickly and always polite and informative thankyou for helping me understand my pdf file re my electricity billing many thanks”
“i had phoned to accept a new 12 month fixed term deal, on speaking to Mark he sorted out the new fixed term deal for me and highlighted that i was in credit and I could still pay what I was currently paying but having the option to increase my payments if needed
Mark was very helpful Thankyou”
“I spoke with Beth yesterday regarding the readings on my smart meter she acknowledged they didn’t look right , said she would look into the problem and call me back she assisted me contacted me and rectified the fault. In this day and age it was absolutely lovely to have someone say they will come back to me and actually do so she definitely portrayed your company virtues a well done yo Beth definitely deserved”
“Octopus are brilliant company, they are competitive, their website is brilliant and the smart meter interface excellent.
They have the UK based customer care and telephones are always answered within seconds.
I spoke with Sammy. She dealt with my issue quickly and efficiently, she was a delight to speak with.
I highly recommend Octopus.”
“Vic was excellent. Issue again with inputting gas read for this month but it is being sorted. She was very helpful and polite. Great customer service.
Thanks.”
“Sidra who dealt with my enquiry was extremely helpful and made sure I was getting the best deal and everything was exactly as I wanted. First class customer service with very friendly and helpful manner Thank you Sidra”
“My weekly direct debit was to be increased despite me having over £700 credit. I emailed Octopus that I wanted it to stay the same and received a very quick response agreeing to my request. Very efficient.”
“Jay Bradbury dealt with myself and my mother absolutely fantastically. We have recently lost my father and he couldn't do enough for my disabled mother he's a real credit to octopus energy. And because of this experience I will be reccomending yourselves and will be looking to change over to yourselves. Thankyou Jay very much you have put my poor mums mind at ease a bit more.”
“Called Octopus to inform them about the solar panels installation at our home. Grace explained to us in good detail the process with regards the MCS certificate and DNO letter. She also went through the various tariffs that we could benefit from. Thank you Grace and Octopus :)”
“I spoke to a gentleman named Ollie today, amazing customer service, honestly everytime i call i get amazing customer service defo staying with you guys.
Thank you for your 5* service Ollie.
Best
Amrik sahota”
