“Jess resolved my issue confirming that my credit balance would be paid back to me.
It was a shame that I had to resort to calling on this matter as previous correspondence by email had been ignored. Jess kindly adjusted the account status so that the refund could be made. Goodness knows how long this would have taken without my call and Jess’s intervention!! I now hope that Jess’s promise regarding the refund is kept.”
“I needed to amend my payment date as a one off. Customer service took my call quickly, performed security checks and made the amendment all within 7 minutes.”
“Every time I have contacted Octopus energy they have provided a friendly and knowledgeable service, with no long waiting time on the phone for an adviser.”
“Having recently agreed to another Fixed Price Tarriff with Octopus. I realised that the monthly cost was up by quite a bit and as I did not anticipate an substantiall increase in usage, I requested a small reduction to my monthly payment.
I also noted that I was over £600 in credit and felt I should ask if I could receive a refund of a large part of this sum.
Anticipating that it might take some time, bases on my experience with a previous supplier, I was amazed how quickly and efficiently Octopus dealt with my request.
My enquiry has handled by Waverley and she was most helpful and processed the whole issue within 24 hours. How is this for service !!! All my requests were agreed to and overall I was impressed with the high efficiency of the company and the courteous and understanding help I was given by Their staff member.
Would certainly recommend Octopus anyone seeking a No 1 supplier
Gordon Murray”
“The representative I spoke with this morning was extremely helpful and answered my questions concisely. Unfortunately I didn’t catch the gentleman’s name but I left the conversation knowing my next steps. Thank you.”
“I spoke to Natasha today about my new tariff query and debts on my account. She was patient, she listened and was able to explain things to me in a professional manner and gave me some helpful information and advice.
Thank you very much Natasha.
Appreciated”
“I received a wonderful customer service from Sammy. She took a detailed look into my query and promised me to sort it out,which she did shortly. She appreciated that things needed looking into and needed some digging up/ background check.
The way she handled the situation - I felt like she was on my side while still doing her job.
Not hesitating in seeking help from colleagues , while also keeping in touch with me , she handled the situation very professionally but with care for the customer.”
“Carys sorted my query about the fixed dual tariff on offer.I had been put on a different monthly figure and not the one quoted via the app.I am now on the correct tariff and monthly payment .Thank you Carys.”
“I just wanted to take the opportunity to state how impressed I have been with the customer service at Octopus Energy. I was being chased by a debt collection team (LCS) stating that I owed £2,091 at a previous property I lived at. Instead I contacted Octopus and was lucky enough to get through to Vic (cov-9). She asked me for all the relevant information, investigated and got back to me later that week. Through Vic's investigation the fee was reduced from over £2000 to £48- we were understandably delighted.
Vic was excellent throughout and it is so nice knowing you are being really well looked after and not just speaking to a chat bot about serious matters. Vic I can only hope that one of your managing team see this review and reward you accordingly. I am not with octopus at present but based on this experience they have gained a customer when my current contract runs out!
Vic, you're a star, thanks for everything!
Love and Power,
Dan”
“Tasj was so efficient and helpful when I requested to withdraw some credit from
My account. Only waited a few minutes. I think Octopus are excellent and would never change to another supplier. Well done team. Sue Rees (Mrs)”
“They are useles company ji pay my bill.the same i get it then
7to 10 later i get text i have not paid my bill.every month i get they are most incompetent company i have had some time i get 2 bill for same month diffent price dont ue them.hopless lot”
