“just spoke with Lorcan to sort out my direct debit and he was just what a customer service representative should be , Clear , Pleasant and helpful .
Have been with Octopus for a few years now and cannot fault them just continue to keep the energy costs as low as possible and have the call centre local with fully fluent staff.”
“Very responsive to my needs and explained the different tariffs patiently. Vocally very easy to understand and at the right pitch and speed for me. As a whole professional and very good communication skills. Happy Xmas!”
“Lorcan was extremely helpful, took my meter readings. Checked i was on correct tariff,confirmed monthly payment. Great customer service as he actually rang back to arrange an appointment to change old meter for uptodate one, he explained with electricity changes the old meter would not change over to 'night' rate. Appointment arranged& email confirmation received immediately. I was very impressed by his thoughtfulness as I was ringing for my elderly mum who has alzheimers.
Great customer service 👏”
“Nobody wants to receive a bill Christmas Eve that is significantly higher than expected. Luckily I had expert help from Preetpal who answered all my questions and was friendly and helpful in sorting my issue. Turns out the billing amount was a mistake and was rectified immediately.. Thank goodness, Christmas is on again!. Can't thank him enough for all his help, friendly and courteous throughout, well done Octopus.”
“Called today with a meter issue, spoke to Beth who helped sort the matter out quickly, I've always had excellent service with octopus, thank you Beth”
“My Smart meter died New one sent in just a few days... great Sadly person I spoke to said just plug it in. No I called today & Emily set it up for me , lovely person & a great help. very unusual these days for a person taking incoming calls can help you Well done to Emily & Octopus for having such trained staff.
PS the music on the hold line needs to be calming. Thankfullly the call was answered in a minute or so!
Joy McKenzie”
“Telephoned and spoke to Emily who was excellent and was able to answer all the questions I had about switching my FITs generation. She was also able to help with my off peak meter query. Emily is tremendous hang on to her she is pure gold and it is so nice to talk to someone who actually knows what they are doing. Has restored my faith in GB.”
