“Arzu “ Made the Impossible, Possible! “Arzu “ is the reason I’m with Octopus today! I had nearly given up after countless calls over four days trying to resolve issues with my energy switch — incorrect MPRNs, confusion, and zero resolution from either EON or Octopus. In my final call before I give up , “executive ARZU from octopus energy came. She is Calm, confident, and incredibly knowledgeable, she quickly took charge and untangled the mess. She genuinely listened, cared, and ensured I was guided through every step. She is a breath of fresh air — professional, empathetic, and highly effective. Today, I’m finally with Octopus Energy — and it’s all thanks to Arzu’s commitment and expertise. She’s an absolute credit to the company! If every customer service experience was like this, the world would be a better place!