Pete S. Was so helpful with deciphering my meter readings. He informed me that I’ve been entering them incorrectly the entire time I’ve lived in my flat. He was able to amend this and credit my account to more accurately represent the amount of energy I use, which isn’t much since I live in a small flat and am not home often. He also suggested a different tariff based on my needs which allow me to save even more on my monthly bill. He was delightful to work with, understood my needs, and genuinely wanted to help me. Easily the best customer service interaction I’ve ever had!