Very polite and helpful agent (Mo) who done his best to resolve the fact that my account hadn't been opened and processed two weeks after submitting information requested. If he had not forgotten to submit a meter upgrade request as promised it would have been 5 stars. Instead, my business has been dead in the water without 3-phase power since the 6th of April and today is the 21st of May... I'm told to hang on for another 10 weeks or more for the upgrade. If you need to upgrade your supply, Octopus Energy isn't for you, stay clear. If you only need great flexible rates, they have the best I could find. Overall, I'm personally very disappointed but that doesn't mean this will be the same for you and some else (Georgi) has picked up on this today, hopefully I will have a positive update to post and not in September!