I requested a 'Smart meter' from the first day I migrated to Octopus energy and was repeatedly given excuses as to why there was a delay. Some of them acceptable other notes much. I kept getting requests for meter reading. In return I kept telling Octopus that my meter was not showing a reading and chasing up a 'Smart Meter'. I then received a statement from OE saying I was apparently several hundred pounds in credit and would I like either a refund or have the money credited to my account? I contacted OE in November to be told they couldn't verify the amount involved until I had a 'Smart Meter' fitted but not to worry I would have a meter fitted by mid December and any monies due returned by mid January. It is now the 28th of January and I'm due to have the 'Smart Meter' fitted today. In the meantime I had an e-mail from a lady called Tyra who apologised for the delay but explained that she had been on annual leave. So when someone goes on leave disgruntled and alienated customers are just forgotten? Really. I replied to Tyra's e-mail and as yet one week later have still not received a reply. You shout long and loud about how many customers are impressed with your service, well this might come as a shock but I find your customer care to be shamelessly disrespectful, desultory and despicable. In my case you have shown a cavalier attitude to my issue. I have no doubt that if I should ever, God forbid, owe you money the attitude from your company would be totally different. Perhaps you could tell me when this matter will be finalised. I'm not expecting a definite day or month but the year it might be dealt with might be nice. I live in the forlorn hope that somebody in your company may stir themselves and sort this out.