Joined in July last year. I gave meter readings…everything was fine. Then they told me my smart meters were working I recently got a £140.00 fuel allowance added to account. Suddenly my Electricity bill was under estimated by 285 units??? I’m a pensioner and this came as a major shock. I feel sick to my stomach and can’t eat. I only use Electric for cooking shower and lights TV I use one lamp with an Led 3w candle bulb. I use a Halogen glass oven for cooking. I’m on my own. I’ve had my gas off for days and yet it still shows up on the usage chart from 6 in the morning when I’m still in bed. How can this happen? I thought they were good when I joined but they’ve taken my money. one bill says I have £65.00 left in credit. I had £139 left one bill £56.00 other £30.00. I should have money left I have 65p I’m going to look at one of the bigger companies again. I don’t want to be with a Company that robs pensioners. I got in contact..it was like when you used to have to go on to a broadband company turn the router off ..wait..switch back on. I was told to switch everything in the house off at the mains….wait…and switch back on..if the meters moved it’s faulty. I wish I had just kept giving readings now irrespective of smart meters. I bloody hate them. Anyway Octopus won’t be bothered now…as soon as they get big…the trouble starts..it’s all about the money NOT the customer that gives it to them. Looks like I’ve been charged twice in December!