Hi, my name is ——-I joined octopus energy as a customer on October 2021. On Economy 7 day and night tariff, smart meter fitted 03.11.2021. I am having storage heaters fired on a grant system so the company need a bill that shows day and night tariff. I called your company and was told I could not get a bill as I’m not on that tariff? I was then told it would take a few days, nothing happened, I then called complaints who said they would sort this on the 27.01.22 and it would take 10 days at the most, Efrain assured me that he would keep checking this, also I told him I need a bill showing night and day rates as soon as this was completed, no update whatsoever. To check on this I called today 07.01.2022. I spoke with Abbie who told me that the process had not gone through? So nothing was done in these 10 days I have waited! Abbie said she would chase this up.I then waited another 4 hours no one got back to me no updates no email no nothing? I called back spoke to Michael, who said he couldn’t really help but he would speak to Abbie, I then asked could I be called back and his answer was it could take up to a week before someone got back to me… I then asked for the floor manager, his reply not available, then I asked for head of complaints manager name, he said he did not know? I am extremely disappointed in the service I have received, this does not look good for a company who are saying there customers service is excellent. Please could someone get back to me and get this mess fixed. Regards S Keen