Been reading all the negative reviews on here and must say they are totally different to my experience. I was in the process of joining Avro last September when they went bust and switched to Octopus. Avro of course took my first payment the day they went bust. It has taken a long time to get my account with Octopus sorted with only getting an actual bill this last week but without the credit paid to Avro. An email to Sanin of Octopus, who incidentally has continued to respond to any emails I have sent since last October expeditiously, resulted in a request to me to provide screen shot from Avro website. That done and 2 days later credit showing on account online. Yes it has taken months to sort out but in the present climate with all companies going bust the remaining companies have been busy. Yes it is frustrating but I cannot fault Octopus for sorting this out. I now have a large bill for the period from September last to now but have paid that with money I saved while sorting out the bill and not paying a monthly direct debit. It must be who you deal with if you are having problems. Kudos to Sanin