Octopus used to be brilliant but they have gone downhill taking direct debits on random days, miscommunicating direct debit dates and failing to respond to emails (I have sent 8 now without receiving a response). The phone line also involves a massive queue and directs you to go online as most do these days. This makes you feel powerless with the poor customer service on the e mail front. I used to tell everyone how brilliant they were but I can’t recommend them any more, sadly.
2 years ago
Octopus energy has a
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