BEWARE OF THESE CROOKS YOU WERE WARNED!! MINUS 5 STARS These crooks will take advantage however long you allow them to. firstly, non existent customer service can't possibly be rated. The problem is, they claim to have the best one! i am still trying to figure out where and how you can get hold of it. They will only be in touch with you if there is a way to make money of you. They treat/ed me like such an idiot, as if i am downright ignorant. the issue is, that as a come-over from bulb, with whom i had an ongoing case (which is what octopus took over), i am by know well versed in my rights, and the procedures and laws. I told them this, and wrote that I will not take any underhanded threats sitting down, after they tried a horde of threats in order to try and get me to budge from my position. But the ignoramuses that THEY are, they thought that they could still try this with me. What did they do? After me waiting a long time for a reply for my issue, they sent me an entirely irrelevant email saying that "We’d like to get this sorted; we’ve been trying to get in touch but haven’t heard back from you yet. If we can’t speak with you, our next step is to involve a debt collection agency - which we’d prefer to avoid." What utter lies!! they are not ashamed!! They've been trying to get in touch with me?!?! They haven't heard from me?!?!?! They can't speak with me?!?! How they have the audacity to dare to write such downright disgusting lies is way above me- but guess what! this is not the first time either!! I told them the first time they wrote to me with these words that this is untrue and the exact opposite, and want them to fix their mistake, but no! they make the same mistake again, with more threats piled on top of it all!! But in their blind inability to to step down and say sorry, we made a mistake, lets fix it, they push on, on the way tripping over themselves, just look at the other reviews here, i can see i am not alone unfortunately.... They have the customer service to ask for money and threaten, but they have no customer service to sort out issues. By them sorting out/helping with issues means "give us money". You have been warned...