Octopus have been fine, however they have now TWICE increased my direct debit without telling me or without my permission. They "remind" me of the payment coming out when it's too late for me to change it. I now can't even change it on my account as they're claiming I have to pay the increased amount to keep my account in line. Despite my account already being over £100 IN CREDIT. Extremely unhappy; they are intentionally draining people's bank accounts. How can they be allowed to significantly increase a payment without even notifying me!!!!
1 year ago
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