Emailed Octopus in reply to an email advising my direct debit was increasing.
I explained that I regularly have to request refunds as large amounts build up in my account and it definitely did not need increasing again.
I spoke to Nafeesa who assured me that she would look into this which she duly did and confirmed that me direct debits would not increase.
Several days later I received a follow up email confirming the decision and checking that I was happy with this.
Fantastic service and really customer focused, friendly service.
7 months ago
Octopus energy has a
2.0
average rating
from
1,034
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.
Related Photos & Videos
