Emailed Octopus in reply to an email advising my direct debit was increasing.
I explained that I regularly have to request refunds as large amounts build up in my account and it definitely did not need increasing again.
I spoke to Nafeesa who assured me that she would look into this which she duly did and confirmed that me direct debits would not increase.
Several days later I received a follow up email confirming the decision and checking that I was happy with this.
Fantastic service and really customer focused, friendly service.
1 year ago
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