Despite Octopus' claim to answer emails 'sometimes within hours' I have not had a reply to my email of 12 days ago, I know others have had the same problem. This is terrible service, they don't seem to care once they have you in their clutches. If they did they would have 'chat' as my previous companies did. I rang a few days ago, the girls said the phone lines said they were so busy as people were ringing instead of emailing! What else are we suppose to do if they don't answer our emails? She said she would email me straight away, am still waiting. Am leaving if things don't improve, I find it unnerving not to be able to get an answer to my queries. My latest query is how to distinguish between the export and import submit readings boxes. Still, they do say they do things differently, not sure ignoring customers is something to boast about! And how do they get such high ratings on some sites and low on others? Love and Power