Communication with a customer service advisor via email was an ordeal to say the least. The advisor was from a foreign country, and I found it hard work communicating with her. All the emails sent to me arrived in the early hours of the morning. My emails were not read properly, this caused unnecessary extra stress to myself. All this started from a email sent to myself informing me that my energy price was coming down, but my monthly payment will be going up by £26 a month The mind boggles. The problem has now been resolved, but did I really need all that aggravation. Time to switch provider I think.