Octopus please can you help? 1. Please can I have an electricity reading and bill – this task has not been completed by Octopus since 23.9.23 My account balance reads: £1,364.62 (lucky me). My Tariff is Octopus Go. 2. Please can my outdated Smart1 meter be replaced? My Smart1 meter is not suitable (put in by Scottish Power and has 2 blue buttons) for what is being asked to do/read. As evidence by difficulties ‘Octopus’ is having reading this and a (me) customer trying to supply readings – and there are not suitable instructions available etc. Furthermore, this Smart1 meter does not show that I can/am exporting electricity to Octopus. Please note, I have also put a review on Trust Pilot and sent emails to Octopus about this matter.