Dreadful response, as a loyal customer I asked advice on how to set up a new Direct debit. After serval,text backwards and forward . I received a text to say the DD had been set up. Without my consent, without my permission. I was horrified to think that a person an employee, from octopus has the right to go into my own personal bank account and take out a Direct debit ,to set it up for monthly payments without my or the banks permission... They have no right whatsoever to take money from my account with out my authority, to get details of my account ,which I haven't given them any details whatsoever, as I only wanted advice by text on how to go about setting a DD up.