I was switched from Shell. First bill from these tentacled money-grabbers my costs rocketed despite it being summer and me having been in hospital most of the time. An idiot 'bot emailed me addressing me as 'Doctor Customer' and said they could send someone out to read my metres BUT it would cost £80.00 for each metre. I refused this and they then sent a standard email saying how to check your metre which involved getting down to it, photographing it etc... but they KNOW I am disabled and live alone so I can't do that... their Billing is idiotic; it says things like (minus)-£192.00 then follows it with (plus)+£192.00. The reviews on trust pilot ALL name some wonderful individual so I take them with a LARGE pinch of salt; all I have ever got is a bot. I HAVE REPORTED THEM TO THE ONBUDSMAN. Appalling service; they just don't CARE.