I had solar panels and battery installed on 13th March this year and was advised to go with Octopus Flux. I registered with Octopus on 8th March and applied to have a smart meter fitted. Apparently no appointments available so left my details for them to contact me when an appointment was available. Didn't hear anything but happened to look again two weeks later and there was an appointment for 25th April so booked it. After he left I applied for the Octopus Flux tarrif but the gas is showing on the small screen but no electricity. Left it for two weeks as they say it can take up to two weeks to sort itself out. After two weeks called Octopus and they agreed there was a problem and asked me to send a picture of the meter, which I did. After two weeks I called them again and was told it may take a while for someone to come out to have a look at the meter so I raised a complaint. This is now coming up for 3 months that I've had my solar panels and still have to reap any benefits. Not impressed with Octopus at all.
1 year ago
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