I tried to take over the previous tenant's energy supply contract for our company on a recommendation. I was also contacted very quickly by Octopus asking me to register with a customer account. I ended up trying this for a total of 5 weeks. During this time, I received a total of six letters after two weeks saying that the first bill for £29 was outstanding and that I should log into my account to pay it. After a further 18 emails and 14 calls from me, I was told each time that I simply had to log in with my email and a password. When I complained that I kept getting the message that this was not possible because the email address did not exist, I did not get a sufficient answer, but instead a link to reset, which of course did not work. In the meantime, I have found another electricity supplier that was 20% cheaper and where registration was completed within 10 minutes. The customer service there was excellent. Three days ago I received an email from Octopus saying that it was a shame that I was leaving as a customer and whether I really wanted to risk going to someone whose customer service was probably much worse and whose prices were much higher than theirs….