I paid Octopus energy the sum of £500 as a deposit for a heat source pump on 30th April 2024. On 18th May 2024 they carried out a survey of my property the result of which caused me not to go a head with the installation. There was nothing wrong with survey just the siting of the pump and water tank. Having not receive my £500 back I emailed them requesting the refund only to find they’ve lost my money and cannot refund it.
11 months ago
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