Incompetent, condescending, threatening, intimidating bully's!!!!! My account was taken over from Shell. After three months, I had not had a bill. (I normally pay quarterly on receipt of the bill so was not concerned) I chased them for a bill and was told that the meter readings that I had submitted did not correspond to the ones that they had on file and had been referred to the fraud team! After I made a complaint, the issue was sorted and I was given a large bill for the four months that I had not paid. Three weeks later, another bill!!!! The telephone call was handled badly as the operator only wanted to read the screen and not talk to me. All that she demanded was instant payment there and then on the phone. When I refused as it was 10 weeks to early, I was told that it would be referred to a "third party!" I pressed to have the phrase clarified, the best I got was "an outside agency", she just could not bring herself to use the word Bailiffs, which is clearly what was meant! She did state that it would adversely affect my perfect credit score.......whatever that is! After calling them to sort out the issue and there heavy handed intimidation, I reluctantly agreed to pay the bill one week after the call just to get off of the phone as I was at work and could not justify the length of time I was being held there to extract the money from me. Since that call I have been phoned on my home phone at least twice a day every day. I did not ask for this supplier and cannot recommend them in any way. Needless to say, I am switching away. Avoid at all costs!