Our property was flooded during storm Babet on 20.10/23. We had to leave our home immediately, the house including the underground gas metre & electric was turned off by the fire service who then condemned our how. We had to take a rental property via our insurance which was not ideal for us as our son is disabled and the rental property is not adapted. We had no choice other than to accept it. I have kept Octopus fully updated throughout the 10 months we have been out of the property so they are well aware. Our metres need to be checked before we can move back home. According to Octopus there is a 6 week wait for an engineer visit! Our metre is a medium flow metre and requires a trained medium flow engineer to visit. This morning Octopus has told me A. It’s not a priority B. There are no medium flow engineers available to attend our property! Absolutely disgraceful…how do these companies get away with such poor service? So disappointed I really do not know what to do now.