RIP OFF!!!!!! Octopus energy are ripping people off with extortionate bills ,not calling back ,don't even care ,,,, Myself and my wife both work full time , live in a normal sized home, have led lighting throughout the house, roof and wall insulation,new economical boiler ,even 16 large solar panels on the roof of which create LOADS of kilowats per day,,,,, and yet we still have a bill from octopus for £4,500. We have already paid them £2,439 THIS YEAR ALONE!!!!! AND THEY ARE STILL taking £100 per month direct debit,, We have brought this to their attention more than once They even sent out an engineer to our house last Thursday (13/7/24) for a track and trace,,,(he doesn't do track or trace)!!!!!! for him to say that with all our energy from solar we shouldn't really have a bill at all ,or at least a tiny one,,,he didn't get it either , funny thing is they are sending him out again in 2weeks time to do the same thing,,,so incompetent!!!!! We also seem to be using MORE electric when we are at work or asleep, according to them, on there own website where you can see your usage,, I was promised a call back on friday 10 am ,still waiting Then I wanted a high up superior to call me back , promised within 24 hrs,,,,,still waiting WE DIDNT ASK TO BE WITH THESE FXXXXXG MONKEYS!!!!!!! WE HAD AN EMAIL FROM SHELL TO SAY WE DIDNT NEED TO WORRY AND NOT NEED RAISE A FINGER AS EVERYTHING WOULD BE EXCHANGED TO OCTO'PUSSIES' I know we are NOT ALONE with these problems as I have read many reviews from other customers, of whom some have the same problem as us,, one having a £6,000 bill We have contacted the ombudsman ,of whom are very interested It's not fair that they are doing this to normal people , especially in these hard times!!!!!! This review wouldn't let me do less than one star ,but to my reckoning they deserve a minus The latest is that weve just had an email from someone called 'elena' to ask us to email Greg, the CEO of the company personally and to cc her into it,,,,BUT,,, he hasn't been bothered to answer this email ,,,,,,he has had for nearly a week already,,,,,, Same old ,same old from them Utter joke comany