Absolute scammers! When I moved in I was told the property provider was Octopus yet when I registered they said it was Shell Energy. Paid the first Shell bill before receiving an Octopus bill. Received several letters threatening court action due to an unpaid bill - sent Octopus proof of payment for this and it turns out they overcharged me and I'm due £150 back. THREE months on they have still not matched the proof of payment to my account and returned the money. It's absolutely criminal!
1 year ago
Octopus energy has a
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