switched over to Octopus from Shell and has been a royal farce since day 1.
customer service tema have 0 clue what they are doing.
they are pretty much ripping me off right now and have me down as 14k yearly electric usage for a 3 bed semi, smart meter shows my usage at £38 for 3 weeks electric use so far but yet they still say 14k so cannot even move or switch from a flexi plan.
they do not have any info from shell on accounts that where switched and just seem to be revert or ignore anything put in place.
AVOID THIS COMPANY THEY ARE USELESS
11 months ago
Octopus energy has a
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