Octopus 🐙 energy emailed to say that my electric meter certification had expired and needed changing. Therefore, I booked an appointment to have this updated to a smart meter, at their request. An engineer arrived to perform the update. He then proceed to disconnect my gas meter too, I asked him to stop as I did not want it changed. I had nor agreed to this. He refused, stating it was on his job sheet. I told him to stop while I called Octopus. While I was on the phone he just completed the gas meter change and left my property. As I was on the phone to Octopus, I asked them to call their engineer to tell him to put my Meyer back. They said they can't do that, my complaint would need to go to there escalations team. After 2 weeks I recieved an email asking me, as they hadn't heard from me can they close the complaint. Octopus have exactly nothing about my complaint and couldn't give 2 hoots about there failings. They tell me they can't put my fa's meter in dumb mode without the ombudsman authorisation. I would rather pay more for my energy elsewhere. Company is a disgrace.