Customer service providers need brreavement training. I phoned to inform them that a family member had passed and so the name on the account would need changing. I explained the circumstances The guy on the other end of the phone didn't offer any condolences. They asked if the person who the account name was being changed to was with me. When I said no he said that it couldn't be done without said person being present because of data protection. No apology, just a straight "well we can't do it". No help or sympathy whatsover. 😡
11 months ago
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