Utterly appalling customer service who have nothing but contempt and intransigence for their customers and the Energy Ombudsman. A total failure to respond to very basic communications and then arrange return calls to customers and then do not call. Fail to comply with GDPR. Ignore the Energy Ombudsman decision on customer complaints with total disregard. Gregg, your customer service department prefer to hide when they have caused customers untold distress and grief. This one is not going away. You have my details. Update 25/07/2024 Zarine, as you are fully aware, octopus energy have had 5 months (yes 20 weeks) and now 7 different OE advisors who cannot pick up a phone or respond formally to the energy ombudsman. The ball is in your court to do something about the issues we have raised and have been DECIDED on by the ombudsman.Your words are hollow without action so get a move on and respond to them to bring this mess to some sort of resolution. Cheers Ronnie Update 04th August. Octopus Energy are still failing to acknowledge two serious fundamental issues and continue to treat their customers with absolute contempt. They broke GDPR rules by failing to process personal data correctly The stole money from a deceased man's energy account despite being told the executors of the mans estate would take financial responsibility. This is not going away. Cheers Ronnie