My experience with Octopus is so bad it has made me physically ill. For months they gave me incorrect information about cheap hours so I used energy at the most expensive times in the belief it was cheaper. Then when I finally worked out the correct hours they switched the rates and charged me full peak expensive rate for my off peak energy. I complained and they have done nothing. They just keep robbing me blind! Avoid them like the plague! Worst customer service I have ever encountered in all my life! Disgusting, disgraceful, egregious behaviour! They should be closed down!