Informed by octopus that my meter needed changing. Despite asking for meter engineer being asked to attend after 9am on 7/08/24 and that we would be phoned prior to his arrival, he turned up at 7.45 with no prior phone call. He said Octopus never pass on any customer requirements! However, nice guy and proceeded to change electric meter. He then went to work on gas meter but came back to say he never had the correct components and that Octopus would call me back and give me another time date to come back. As at time of writing I have not heard from octopus until editing to them today (05/09/24) to complain. They suggested to me to contact the engineering company direct! Unbelievable! Octopus promote their customer service but cannot deliver what they say