We have our gas and electricity through utilita, we used to be with shell up to two years ago we were on prepayment meters.
Today we had a letter from octopus energy who have taken over from shell saying we owe money. I rang octopus energy and they were not much help they said they didn't have any history from shell How can someone be in debt on prepayment meters, we had money left on the meters when we left shell. A manager from octopus was supposed to call me today but didn't. I definitely will not join as a customer
9 months ago
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