I would give zero stars. This company are a bunch of crooks and they will help themselves to however much money they want from your bank account if you let them. The agreed DD was £97 and they took £167 so I cancelled the direct debit the first time they done this to me and they started making threats of adding loads more money onto my account if I didn’t set up another DD. I told them to p*ssoff and I will be in charge of my payments! After I had smart meters fitted in Dec 23, I received a £248 electric bill in the evening and I was in credit in the morning. I questioned it straight away and it was immediately credited back to my account. However, this is when my bills started hitting the roof and that was for electric only because I stopped getting gas bills altogether! I contacted the ombudsman because I wasn’t getting any satisfaction with these octopussies and I wish I hadn’t bothered. They seriously are a complete waste of space and I actually think they are in cahoots with the octopussies. I switched to another company instead and the octopussies have falsified the meter readings so I owed them more money! They have given one falsified meter reading when the smart meter they have fitted gives two readings and I am now in dispute with the new electric company about the meter readings. I have had to take photographs of the meters fitted showing the readings to prove to them that the octopussies are the ones at fault here and not me. They are now looking into it or that’s what they told me about two months ago. I would avoid this company altogether if I was YOU and I just wish somebody had warned me before I signed up with these A*SEHOLES!