I was recommended to move over to Octopus by family and friends. What a mistake that was. Arrived home from holiday on 30th August the day the account moved over to Octopus. As we have pre payment account this had not been set up and instead a pay monthly account. Then told that we do not have a smart meter then told oh no you do. Electric has now been changed over to pre payment after 1 hour on phone and waiting 5 days Gas still not sorted . Email sent . No reply so phone call made. Promises made to come back to me nothing received. Email sent today asking how I leave as had enough