Hi, yes I took back my property in February 2024. The gas is on a card and I noticed it was displaying a £131 debt from the tenant before. I contacted Octopus customer service and spoke about this issue, he told me he would send a new card out registered in my name. I went and put £15 on my card and was then asked to call them back before inserted it to deleat the arrears. I called up went through the instructions with them and put the credit on. The next day was empty so went and put another £20 on and inserted it to see the arrears was still on it but was told the only way to get rid of the debt was to have a smart meter. I agreed to this and now September 10th 2024 and still having the same problems and and was told the earliest appointment is October 7th?. Next the Electricity my bills were so expensive when I'm not in the property and only having a table light on for a couple of hours at night and was told we'll thats what you're using?. So I then switched the power off from the fuse board and monitored it and it's still clocking up money for Octopus, and they told me the meter is not working properly it's faulty. I asked about getting it change but still waiting for this to be changed. So let's see what happens on the 7th October. I keep hearing the advert on the radio not only is that getting on my nerves but also going through divorce. Please can someone tell me what they mean by great customer service and so on with Octopus