Been with them since very early days - WERE a great great company doing things differently…..maybe even thinking occasionally and the customer service was rapid…..almost instant. I recommended to everyone. Then came the government bailout, bulb acquisition, big expansion…….then came the usual crap…. They changed as a company. Bills are inaccurate and not clear. They bill twice for things then say I can’t read a bill…..yet clearly states I’m being recharged for same period???!?? Nothing is clear. I’m in credit yet they always want to put my payments up?!?! If I ran a company like this Hmrc would shut me down as the figures are guess work… How can they pay tax on figures they make up?!?!? They now act like a bank…. F*** the customer must be the new motto….. Unfortunately still better than most other companies but please do research and look elsewhere.