I had £950 credit in my account and asked for £400 refund. I was informed it would take up to 14 days to receive. After 16 days and no refund I tried to contact Octopus but found this virtually impossible and was stalled at every turn. So, I’ve left and will never go back. Now I’m having trouble, yet again, to get the new and final refund returned. I would love to know how much credit they have from all of their customers and the interest this accrues each month.
6 months ago
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